Higher Level Medical Secretary - Respiratory

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare facility in Shrewsbury seeks a Higher Level Medical Secretary to support the Respiratory team. This role involves managing patient correspondence, sensitive communications, and administrative duties within a busy medical environment. Candidates should possess relevant qualifications, including GCSEs and typing skills, with prior secretarial experience valued. A commitment to patient care and teamwork is essential.

Qualifications

• Experience in medical terminology is preferred.
• Ability to plan and prioritize a varied workload is essential.
• Good interpersonal skills required.

Responsibilities

• Produce accurate clinical and general correspondence.
• Respond to sensitive enquiries from patients.
• Support the Consultant with workload organization.

Skills

Audio typing

Communication skills

Touch Typing

Time management

Education

4 GCSE's (grades 9-4 or C and above)

RSA Stage 3 typing

NVQ Level 3 in Business Administration

AMSPAR

ECDL

Tools

MS Office

PAS systems

Job description

Higher Level Medical Secretary – Respiratory

The closing date is 20 November 2025.

An exciting opportunity has arisen for a Higher Level Medical Secretary to work within the Respiratory Secretary team based at The Royal Shrewsbury Hospital, Shrewsbury.

The post works 37.5 hours per week across Monday to Friday.

The post holder will join a team of Medical Secretaries who organise the workload of the Consultants within the department and ensure that an efficient service is provided.

You should already possess 4 GCSE's (grades 9-4 or C-A) or equivalent, RSA stage 3 typing, word processing (or have equivalent experience), knowledge of MS Office and be qualified or working towards NVQ Level 3 Business/ Medical Admin or AMSPAR.

The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

Main duties of the job

The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription.

They will also be required to respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and difficult enquiries.

The successful applicant will gain valuable experience in the day‑to‑day management of a busy Medical Secretaries office.

About us

The successful applicant will join a busy team currently comprising of five Medical Secretaries at this site. The post holder is pivotal in the patient's relationship with the hospital, the clinical team and the Consultants. The team supports each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided.

Person Specification

Education/Training

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE's (grades 9‑4 or C and above) or equivalent
• RSA Stage 3 typewriting, word processing (or equivalent)
• AMSPAR
• NVQ Level 3 in Business Administration
• ECDL

Experience and Attainments

• Experience in audio typing
• Secretarial procedures
• Knowledge of software programs
• Medical Terminology (with the ability to reach the required standard in medical terminology)
• Medical Secretarial/ PA experience
• Knowledge of PAS systems
• Experience of compiling rota's

Skills and Aptitudes

• High standard of grammar and spelling
• Able to prioritise
• Able to communicate sensitively and tactfully with patients and carers
• Touch Typing

Knowledge

• Knowledge of good practice and system of work within secretarial/PA field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues.
• Knowledge of NHS policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust