Higher Level Medical Secretary - Oncology

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A health services provider in Shrewsbury seeks a motivated Medical Secretary to join their Oncology Department. The role involves managing clinical correspondence, supporting Consultant Oncologists, and addressing sensitive patient inquiries. Ideal candidates will have experience in secretarial practice and a commitment to confidentiality. This position offers a chance to be a pivotal member of the medical team, ensuring efficient service delivery to patients.

Qualifications

• Experience in secretarial or personal assistant roles.
• Ability to manage sensitive and confidential information.
• Successful track record in responding to challenging enquiries.

Responsibilities

• Provide a complete medical secretarial and administrative service.
• Produce accurate clinical and general correspondence.
• Answer telephone calls from patients, responding to sensitive issues.

Skills

Good practice and systems in secretarial/PA field

Knowledge of Health & Safety

Confidentiality and data protection

Initiative and independent judgment

Excellent communication skills

Job description

Job overview

INTERNAL VACANCY

We are currently looking for a motivated and enthusiastic individual to join our Medical Secretary team within the Oncology Department of the Oncology and Haematology Centre.

The successful individual should have experience of good practice and systems of work within the secretarial / PA field, knowledge of Health & Safety and confidentiality / data protection issues.

The post holder will be a pivotal person in the patient’s relationship with the hospital, the clinical team and the consultants. Providing a complete medical secretarial and administrative service to the Consultant and their team across a wide range of activities; the majority of which are non routine.

The post holder will assist in the organisation of the Consultant’s workload and will effectively support activities with other hospital staff to ensure that an efficient service is provided. It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. In addition the post holder is co-responsible for managing, maintaining and administering various data sources which may include waiting lists, clinic lists and/or theatre lists.

Main duties of the job

The post holder will join a team of Medical Secretaries who organise the Consultant's workload and effectively help other hospital staff to ensure that an efficient service is provided.

The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription and self generated correspondence.

The applicant will be required to answer telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and challenging enquiries.

Working for our organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The successful applicants will be working within the Oncology department, helping a team of 10 Consultant Oncologists, all based in the Lingen Davies Unit at The Royal Shrewsbury Hospital.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.