Higher Level Medical Secretary Band 4 | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare provider in the United Kingdom is seeking a Higher Level Medical Secretary to join the Head & Neck Secretariat team. This role involves providing high-level secretarial support, managing clinical correspondence, and communicating with multidisciplinary teams. Ideal candidates will have RSA Stage 3 typing skills, proficiency in Microsoft Office, and empathy in patient communication. Opportunities for career development exist in a dynamic healthcare setting.

Qualifications

• Experience in handling telephone enquiries from patients.
• Ability to manage multiple tasks and meet deadlines.
• Experience with audio transcription of complex medical terminology.

Responsibilities

• Produce accurate clinical and general correspondence.
• Handle telephone enquiries from patients.
• Manage multiple non-routine tasks.

Skills

RSA Stage 3 typing and word processing skills

Proficiency in Microsoft Office applications

Empathy and professionalism

Education

4 GCSEs (grades 9–4 or C–A) or equivalent

Qualification or active progress toward NVQ Level 3 in Business/Medical Administration

Job description

Overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Higher Level Medical Secretary to join our dedicated Head & Neck Secretariat team at Princess Royal Hospital. This is a pivotal role within a small, supportive team of Medical Secretaries. Providing high-level secretarial support to Consultants within the Head & Neck Cancer department, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Responsibilities

• Produce accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation.
• Handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion.
• Manage multiple tasks, a significant and substantial number of which are non-routine, ensuring that deadlines are met.
• Transcribe complex and sensitive medical terminology from audio dictation.
• Prioritise and organise own workload, making decisions and initiating action where necessary, ensuring the smooth running of the office/team through shared knowledge and cover.
• Ensure that the results of tests and investigation reports for patients are received; shown to medical staff and all relevant ongoing arrangements are carried out.
• Using own initiative ensure that results which require immediate action are presented to the Consultant or other senior member of the Medical Team/Multidisciplinary Team (MDT) in a timely manner and clinical responses are completed.

Qualifications

• 4 GCSEs (grades 9–4 or C–A) or equivalent, RSA Stage 3 typing and word processing skills (or equivalent experience), proficiency in Microsoft Office applications, a qualification or active progress toward NVQ Level 3 in Business/Medical Administration or AMSPAR

About the role and development

The post holder will be responsible for producing accurate clinical and general correspondence, in addition to administrative duties. You will handle telephone enquiries from patients, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion. This role offers a unique opportunity to gain hands-on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment.

Service relocation and Programme

Hospital Transformation Programme (HTP): As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience. We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues. Full details of HTP can be viewed on the Hospital Transformation Programme Webpage.

Additional information

For full duties and responsibilities please refer to the attached document entitled Job Description. This advert closes on Tuesday 11 Nov 2025.