Higher Business Analyst

Health Jobs UK; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading health service organization in the United Kingdom is seeking a Higher Business Analyst to enhance collaboration and communication across health and social care platforms. The role requires expertise in business analysis tools, stakeholder engagement, and process modeling. Candidates should have a BCS International Diploma in Business Analysis and skills in problem-solving and documentation. Competitive benefits and a commitment to equality, diversity, and inclusion are offered.

Benefits

Inclusive workplace

Opportunities for growth

Qualifications

• Experience using business modeling techniques such as UML or BPMN.
• Ability to produce clear documentation and test scripts.
• Experience in designing and creating complex information deliverables.

Responsibilities

• Engage with stakeholders to gather and prioritize business needs.
• Apply business analysis tools to support service improvements.
• Create and review process models to improve workflows.

Skills

Business analysis

Stakeholder engagement

Problem-solving

Process modeling

Education

BCS International Diploma in Business Analysis

Postgraduate diploma/degree or equivalent experience

Job description

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play. As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities. As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you.

Job Overview

Collaboration Services – We deliver secure, user‑focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS‑driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.

Main Duties of the Job

• Working with Stakeholders – Skilled in engaging with stakeholders to gather, document, and prioritise business needs through interviews and workshops.
• Using Business Analysis Tools – Experienced in applying BA methods and tools to support service improvements and project delivery.
• Process and Data Modelling – Able to create and review process models (e.g. BPMN, UML) to help understand and improve workflows.
• Documentation and Testing – Capable of producing clear documentation and test scripts and reviewing outcomes to ensure requirements are met.
• Problem Solving and Compliance – Strong in identifying operational issues, proposing solutions, and ensuring alignment with NHS policies and regulations.

Working for our Organisation

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms – including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial – enabling us to design and deliver high‑quality NHS services.

We Lead the NHS

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
• Optimising the use of digital technology, research, and innovation.
• Delivering value for money.

Person Specification

Knowledge & Experience – Essential Criteria

• Contributes to the development of (technical/Business/Service/Programme) roadmap and elements of strategy for on‑going improvements in line with (Business/project/programme/service) objectives, with organisational or wider impact across the health and social care sector.
• Experience in use of business modelling techniques, e.g. UML, BPMN and reviewing resulting models with stakeholders to gain resolution to resultant issues.
• Experience of designing, creating, and testing moderately complex information deliverables with specified content and layout and of managing the configuration of documentation items and files, within own area of responsibility.

Skills – Essential Criteria

• Analyses requirements in detail, from multiple sources, to arrive at credible and coherent solutions and proposals. Develops or assists in the assurance of documentation and in alignment with (Business / programme / Service requirements and Business and NHS strategic objectives.
• Plays an active role in design sessions for solution designs with stakeholders. Creates and maintains work packages, identifying milestones and deliverables aligned to plans, specific to their area of responsibility and in line with objectives.

Qualifications – Essential Criteria

• BCS International Diploma in Business Analysis.
• Educated to postgraduate diploma/degree level or equivalent experience.

Interpersonal Skills – Essential Criteria

• Ability to work under pressure to tight deadlines and deliver high quality material right first time.

Equality, Diversity and Inclusion – Essential Criteria

• Challenges behaviour that does not align with a collaborative and inclusive environment.

Our Commitments to You

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro‑divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro‑divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Additional Information

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. Whilst we appreciate that you may have had support with your application (e.g., using AI technology or guidance from a trusted individual), it's important that the information contained within your reflects your own knowledge, skill, and experience and we trust that you apply on that basis.

If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.

Please note that we currently do not accept applications via recruitment agencies.

To comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards 2024, individuals employed or contracted by NHS England may be required to undergo a Baseline Personnel Security Standards check, dependent on the role.

The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

If you have applied via NHS Jobs, your submitted application will be imported into our preferred third‑party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 1369. You can view our Privacy Notice here.

Documents to Download

• Higher Business Analyst - Nov2025 - JD ( DOCX , 208.3 KB )
• Band 7_Higher Business Analyst Nov25 - NHS.net Connect - AB ( DOCX , 212.0 KB )
• Occupational Functional Requirements Form ( PDF , 252.2 KB )
• NHSE - Verification of ID and RTW Guide ( PDF , 306.6 KB )
• Guide to Completing Your Application ( DOCX , 42.7 KB )
• Note for Existing NHS Employees applying for Fixed Term vacancies ( DOCX , 26.2 KB )
• Redundancy Clawback ( PDF , 16.7 KB )