High-Impact Service Advisor: Customer Care & Booking Expert

Rygor Group; Kidderminster; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading automotive service provider in Kidderminster seeks a dedicated Service Advisor to enhance customer satisfaction and ensure efficient service operations. This role requires previous experience, exceptional customer service skills, and the ability to manage bookings effectively. If you're motivated and capable of providing quality customer experiences, we encourage you to apply. This full-time position offers a competitive salary and various employee benefits.

Benefits

Employee assistance program

Annual leave plus Bank Holidays

Enhanced parental leave policies

Wellness program

Annual appraisal and progression opportunities

Access to in-house training

Qualifications

• Exceptional customer service skills.
• Ability to efficiently maximize service bookings.
• Experience in administration and/or office environments.

Responsibilities

• Deal with customers ensuring satisfaction.
• Book in vehicles according to capacity.
• Provide customers with full explanations of work carried out.

Skills

Communication skills

Time management

Resilience

Organisational skills

Customer service experience

Education

Previous experience in Service Advisor role

Tools

Kerridge

Job description

A leading automotive service provider in Kidderminster seeks a dedicated Service Advisor to enhance customer satisfaction and ensure efficient service operations. This role requires previous experience, exceptional customer service skills, and the ability to manage bookings effectively. If you're motivated and capable of providing quality customer experiences, we encourage you to apply. This full-time position offers a competitive salary and various employee benefits.