HGV Technician

Hartshorne Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading commercial vehicle distributor in the UK is seeking skilled HGV Technicians to join their team in Stoke on Trent. In this role, you will diagnose faults, perform servicing and repairs to high standards, and ensure excellent customer service. Qualifications in motor vehicle management are required, and experience in the commercial vehicle industry is advantageous. The successful candidate will benefit from a fully equipped workshop and comprehensive training.

Benefits

Fully equipped workshop

Excellent contributory pension scheme

Increased holidays with length of service

In-house and Volvo product training

Rewards gateway platform for scheme members

Comprehensive healthcare cash plan

Qualifications

• HGV licence advantageous but not essential.
• Equivalent practical experience in the commercial vehicle industry considered.
• Commitment to exceptional customer service is essential.

Responsibilities

• Responsibility for fault diagnosis, servicing, and repairs.
• Ensure all documentation is completed accurately.
• Utilize problem-solving skills under pressure.

Skills

Fault diagnosis

Servicing

Repairs

Strong verbal communication

Customer service

Education

City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management

Job description

About Us

Hartshorne Group

HGV Technicians

Stoke on Trent

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Hartshorne could be for you.

Shift Details

• DAYS & NIGHT SHIFTS AVAILABLE

Recruiting for HGV technicians to join our fantastic team at Potteries.

The Role

Join our team as a skilled HGV Technician, where you'll be responsible for fault diagnosis, servicing, and repairs in line with Volvo’s high standards. You’ll ensure all documentation is completed accurately, including repair orders, service reports, and production cards. We are looking for individuals who thrive under pressure and actively seeks solutions to technical challenges. Strong verbal communication skills and a commitment to exceptional customer service are essential.

Shift Schedule

Day Shift: Alternate weeks

Week One: Monday – Friday : 06.00am until 14.00pm

Week Two: Monday – Friday : 14.00pm until 22.00pm

Alternate Saturday mornings

Call out rota

Night Shift: Alternate weeks: Monday - Thursday / Tuesday - Friday (10 hour shift).

Requirements

Qualifications required City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management (or equivalent) or equivalent practical experience in the commercial vehicle industry (or similar environment). HGV licence advantageous but not essential.

Benefits

• ✅ Fully equipped workshop.
• ✅ Excellent contributory pension scheme.
• ✅ Holidays increase with length of service.
• ✅ Excellent in house and Volvo product training programme.
• ✅ Rewards gateway platform available for scheme members.
• ✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business