HGV Service Manager

Accord Resourcing Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable HGV dealership in Portsmouth is looking for an experienced Service Manager to oversee daily operations. The role involves ensuring customer satisfaction, managing workshop efficiency, and supporting team growth. Strong leadership and organizational skills are essential. This opportunity offers competitive salary and KPI bonuses.

Benefits

Competitive salary

KPI bonuses

Holiday: 30 days increasing with service

Qualifications

• Experience in automotive management or workshop controller role.
• Ability to remain calm under pressure and be well-organized.
• Demonstrated leadership and people management skills.

Responsibilities

• Oversee daily workshop operations and provide support.
• Deliver excellent customer service and maintain client relationships.
• Drive KPI achievement across various metrics.

Skills

Leadership skills

Customer service

Organizational skills

Computer literacy

Tools

Microsoft Office

Workshop management systems

Job description

Our client is a well‑known and reputable HGV dealership with several depots across the UK. Currently they are looking for an experienced Service Manager / HGV Service Manager for their depot in Portsmouth.

Key Responsibilities

• Oversee daily workshop operations and provide workshop control support during holiday or absence cover.
• Deliver excellent customer service and maintain strong client relationships.
• Manage productivity, efficiency, and quality performance targets.
• Support team development, training, and recruitment.
• Ensure compliance with dealer standards, audits, and company policies.
• Drive KPI achievement across MOT pass rates, breakdown results, and customer satisfaction.

About You

• Experienced in a similar automotive management or workshop controller role.
• Calm under pressure, accurate, and well‑organised.
• Proven leadership and people management skills.
• Computer literate (Microsoft Office and workshop systems).
• A proactive, positive, and dynamic personality with a passion for success.

The Details

• Salary: Competitive + KPI bonus (dependent on experience)
• Hours: Monday‑Friday, 8:00 am‑6:00 pm (½ hour lunch)
• Saturdays: 1 in 3 (8:00 am‑12 noon)
• Holiday: 30 days (including bank holidays, increasing with service)

This is an excellent opportunity for an experienced Service Manager / HGV Service Manager to join this successful business.

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