HGV Service Advisor | Customer-Centric & Efficient

Accord Resourcing Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable HGV dealership in Greater London seeks an experienced HGV Service Advisor to be the main contact for customers regarding vehicle maintenance. Responsibilities include customer interaction, service coordination, and ensuring repair quality. Ideal candidates have strong automotive knowledge and excellent communication skills, with familiarity in service management software. This role offers a great opportunity within a successful enterprise.

Responsibilities

• Greet customers and listen to their vehicle concerns.
• Create repair orders and assign work to technicians.
• Provide cost estimates and upsell recommended services.
• Verify that repairs were completed correctly.
• Ensure customer satisfaction and handle follow‑ups.

Skills

Strong automotive knowledge

Excellent communication skills

Ability to explain technical issues clearly

Strong organization and time management

Sales or negotiation skills

Familiarity with service management software

Tools

CDK

Kerridge

Job description

A reputable HGV dealership in Greater London seeks an experienced HGV Service Advisor to be the main contact for customers regarding vehicle maintenance. Responsibilities include customer interaction, service coordination, and ensuring repair quality. Ideal candidates have strong automotive knowledge and excellent communication skills, with familiarity in service management software. This role offers a great opportunity within a successful enterprise.