HGV Service Advisor

Octane Recruitment; City Of London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced HGV Service Advisor for a role in Heathrow. You will book vehicles into the workshop, deliver outstanding customer service, and manage customer interactions. Candidates must have at least 2 years of experience in the motor trade and a strong customer service background. This position offers a competitive salary and benefits, with rotating shifts.

Benefits

Competitive starting salary

Company pension scheme

Qualifications

• Minimum 2 years experience as a Service Advisor in the motor trade.
• Strong customer service background, friendly and professional.
• Steady work history.

Responsibilities

• Book vehicles into the workshop and provide accurate information on cost.
• Deliver high levels of customer service to meet customer expectations.
• Manage high volume of customer interactions while maintaining service standards.
• Maintain accurate first-line records of all workshop activity.

Skills

Customer service

Communication

Problem solving

Job description

Overview

HGV Service Advisor vacancy – Heathrow. Salary: £32,000 basic, OTE £35,000 + company benefits. Working hours: rotating shifts Monday‑Friday with one Saturday morning every third week, paid at 1.5x. Shift times: 05:30‑02:30, 08:00‑17:00, 10:00‑19:00.

Benefits

• Competitive starting salary
• Company pension scheme

Responsibilities

• Book vehicles into the workshop and provide accurate information on cost, time scale and service requirements.
• Deliver high levels of customer service to meet customer expectations.
• Manage high volume of customer interactions while maintaining a high standard of service.
• Maintain accurate first‑line records of all workshop activity.

Qualifications

• Minimum 2 years experience as a Service Advisor in the motor trade.
• Previous motor trade experience; independent garage or dealership experience preferred.
• Knowledge of dealership systems and proven confidence and driven manner.
• Strong customer service background, friendly and professional.
• Steady work history.

All applications will be treated with the utmost confidentiality.

Consultant: Jack Adams.