HGV Recovery Driver: Calm, Confident Roadside Support

The Automobile Association; Newcastle upon Tyne; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme with employer contrib.

Free AA breakdown membership from Day

Discounts on AA products

Life assurance

Learning and development opportunities

Employee assistance programme

24/7 remote GP service

Job summary

The Automobile Association is seeking an HGV Recovery Driver to safely recover vehicles and support motorists through breakdowns. You’ll work independently across varied locations, while still being part of a supportive AA team, delivering calm, practical help when it’s most needed.

Role requires C or CE licenses, CPC, tachograph card, and flexibility for evenings, weekends and holidays. You’ll be empowered with modern tech to diagnose and resolve roadside issues quickly.

Qualifications

• A full Category C (HGV Class 2) driving licence is essential.
• CE licence holders are welcomed and supported to upgrade.
• A valid Driver CPC and a digital tachograph card.
• Confident using new technology; tools will be provided.
• Flexibility to work evenings, weekends and Bank Holidays.

Responsibilities

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns.
• Working independently across varied locations and conditions while remaining part of a supportive team.
• Solving problems on the spot using your technical skills and calm approach.
• Staying compliant with EU Regulations & WTD and representing The AA professionally.
• Supporting customers to get back on the road and reach their destination.

Skills

Customer service orientation

Problem solving

Empathy

Independence

Adaptability

Education

Category C (HGV Class 2) driving licence

Driver CPC

Digital tachograph card

Job description

The Automobile Association is seeking an HGV Recovery Driver to safely recover vehicles and support motorists through breakdowns. You’ll work independently across varied locations, while still being part of a supportive AA team, delivering calm, practical help when it’s most needed.

Role requires C or CE licenses, CPC, tachograph card, and flexibility for evenings, weekends and holidays. You’ll be empowered with modern tech to diagnose and resolve roadside issues quickly.