Hereford Veterans Support Centre (HVSC) Outreach Officer

Hoople Limited; Hereford; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A community support organization in Herefordshire is looking for an Outreach Officer to connect with veterans and their families. The ideal candidate will have excellent communication skills and experience in partnership working. Responsibilities include assessing support needs, engaging with communities, and connecting individuals to essential services. The position offers a competitive salary and various employee benefits, emphasizing flexibility and career progression.

Benefits

26 days annual leave plus bank holidays

Flexible working options

Pension scheme enrollment

Employee Assistance Programme

Access to retail and leisure benefits

Qualifications

• Passionate about supporting veterans and their families.
• Experience in partnership working and service signposting.
• Confident in working independently across diverse communities.

Responsibilities

• Assess areas of Herefordshire where veterans need support.
• Build strong relationships with veterans and their families.
• Work with partners to develop practical solutions.
• Connect individuals with appropriate services.
• Act as a voice for veterans in local systems.
• Promote awareness of veterans’ needs.
• Track progress and report to partners.
• Support sustainable networks for the armed forces community.

Skills

Communication

Organizational skills

Partnership working

Job description

Overview

Job Title: Hereford Veterans Support Centre (HVSC) Outreach Officer
Contract: Fixed Term Contract until July 2027
Location: Hybrid, in the community and Widemarsh Street Support Centre
Hours: 37 hours
Salary: 07HC £32,061 - £36,363 pro rata funded by the Veterans Foundation & The National Lottery Community Fund
Closing date: Sunday 9 November 2025
Interview: wc 17 November 2025

Make a difference in the lives of those who served.

The Herefordshire Veteran Support Centre (HVSC) is looking for a compassionate and proactive Outreach Worker to help us connect with veterans and their families across the county — especially those who may be vulnerable, marginalised, or hard to reach. This is a unique opportunity to play a vital role in strengthening the local armed forces community by identifying needs, building trust, and ensuring that veterans receive the support and recognition they deserve. The Outreach Officer role involves working primarily within the community, with some on-site presence required at the centre.

Key Responsibilities

• Identify Needs: Assess areas of Herefordshire where veterans and their families need the most support.
• Community Engagement: Build strong, trusting relationships with veterans and their families within local communities.
• Collaboration: Work closely with charities, statutory services, and community partners to develop practical solutions.
• Signposting & Referral: Connect individuals with appropriate services including housing, healthcare, benefits, employment, and mental health support.
• Advocacy: Act as a voice for veterans, ensuring their concerns are heard and addressed within local systems and services.
• Awareness & Education: Promote the Armed Forces Covenant and increase awareness of veterans’ needs across communities and local organisations.
• Monitoring & Reporting: Maintain accurate records, track progress, and report on outcomes to partners and funders.
• Capacity Building: Support the development of sustainable networks and community initiatives that benefit the armed forces community long-term.

About You

We’re looking for someone who is:

• Passionate about supporting veterans and their families.
• A great communicator who can build relationships and trust.
• Organised and confident in working independently across diverse communities.
• Experienced in partnership working and service signposting (experience with the armed forces community is an advantage).

Why Join Us?

At HVSC, you’ll be part of a committed team making a tangible difference to the lives of those who served. You’ll have the opportunity to shape local support networks and contribute to lasting, positive change across Herefordshire.

Please contact by email: [e-mail] for an informal discussion about this role.

Benefits & Employment Details

• A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Starting Salary £32,061
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progression
• Annual Leave: 26 days’ annual leave (pro rata) plus bank holidays. After five years’ continuous service, this increases to 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more: Herefordshire Council Plan 2024-28

Why Choose Us?

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.

How to apply

To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!

Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.

Stronger Together, Building brighter futures