Hereford Veterans Support Centre (HVSC) Outreach Officer

We Manage Jobs(WMJobs); Hereford; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A community service organization is seeking an Outreach Officer to help connect with veterans across Herefordshire. This hybrid role involves assessing needs, building trust, and ensuring veterans receive essential support. The ideal candidate is passionate about serving the armed forces community and has strong communication and partnership skills. A competitive salary and various benefits are offered.

Benefits

Competitive salary

Pension Scheme Enrolment

Annual Leave

Flexible working

Employee Assistance Programme

Professional membership fees payment

Employee discounts and perks

Qualifications

• Passionate about supporting veterans and their families.
• A great communicator who can build relationships and trust.
• Experienced in partnership working and service signposting.

Responsibilities

• Assess areas of Herefordshire where veterans need support.
• Build trusting relationships with veterans and their families.
• Work closely with charities and community partners.
• Connect individuals with appropriate services.
• Act as a voice for veterans in local systems.
• Promote awareness of veterans’ needs.

Skills

Communication

Relationship Building

Organizational Skills

Independent Working

Partnership Working

Job description

Overview

About The Role
Job Title: Hereford Veterans Support Centre (HVSC) Outreach Officer
Contract: Fixed Term Contract until July 2027
Location: Hybrid, in the community and Widemarsh Street Support Centre
Hours: 37 hours
Salary: 07HC £32,061 - £36,363 pro rata funded by the Veterans Foundation & The National Lottery Community Fund
Closing date: Sunday 9 November 2025
Interview: wc 17 November 2025

Make a difference in the lives of those who served. The Herefordshire Veteran Support Centre (HVSC) is looking for a compassionate and proactive Outreach Worker to help us connect with veterans and their families across the county — especially those who may be vulnerable, marginalised, or hard to reach. This is a unique opportunity to play a vital role in strengthening the local armed forces community by identifying needs, building trust, and ensuring that veterans receive the support and recognition they deserve. The Outreach Officer role involves working primarily within the community, with some on-site presence required at the centre.

Key Responsibilities:

• Identify Needs: Assess areas of Herefordshire where veterans and their families need the most support.
• Community Engagement: Build strong, trusting relationships with veterans and their families within local communities.
• Collaboration: Work closely with charities, statutory services, and community partners to develop practical solutions.
• Signposting & Referral: Connect individuals with appropriate services including housing, healthcare, benefits, employment, and mental health support.
• Advocacy: Act as a voice for veterans, ensuring their concerns are heard and addressed within local systems and services.
• Awareness & Education: Promote the Armed Forces Covenant and increase awareness of veterans’ needs across communities and local organisations.
• Monitoring & Reporting: Maintain accurate records, track progress, and report on outcomes to partners and funders.
• Capacity Building: Support the development of sustainable networks and community initiatives that benefit the armed forces community long-term.

About You:

• Passionate about supporting veterans and their families.
• A great communicator who can build relationships and trust.
• Organised and confident in working independently across diverse communities.
• Experienced in partnership working and service signposting (experience with the armed forces community is an advantage).

Why Join Us?

At HVSC, you’ll be part of a committed team making a tangible difference to the lives of those who served. You’ll have the opportunity to shape local support networks and contribute to lasting, positive change across Herefordshire.

Please contact by email: [e-mail] for an informal discussion about this role.

We Offer

• A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Starting Salary of £32,061
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 26 days’ annual leave (pro rata) plus bank holidays. After five years’ continuous service, this increases to 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire. Please see the link below to find out more:

Herefordshire Council Plan 2024-28

How to apply

To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!

Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.