HEO Disclosure Case Manager

Ministry Of Defence; City of Westminster; On-site; GBP 37,000 - 44,000; Full time

Job summary

A national defense organization in the UK is seeking a Case Manager to oversee disclosure activities in legal cases, particularly focusing on complex operations. The ideal candidate will manage individual cases, engage with stakeholders, and ensure timely delivery of sensitive materials. This full-time role requires strong attention to detail and the ability to work under pressure. Salary includes contributions to the Civil Service pension scheme.

Benefits

Civil Service pension with employer contribution

Learning and development opportunities

Flexible working options

Inclusive work culture

Qualifications

• Ability to manage demanding deadlines and stakeholder engagement.
• Strong attention to detail is vital in the role.
• Confident in the use of a range of IT systems.

Responsibilities

• Develop approach for disclosure activity and manage individual cases.
• Engage in stakeholder engagement activity and work through others.
• Ensure consistency of approach in treatment of sensitive material.

Skills

Comfortable working with ambiguity

Confident communicator

Proactive and curious

Job description

The Directorate of Judicial Engagement Policy (DJEP) was established in 2010 to improve the ability of the MOD to respond to the increasingly complex politico‑legal environment surrounding preparations for and the conduct of military operations. Conflicts in Iraq and Afghanistan have generated complex litigation, criminal investigations and public inquiries. Historic operations—particularly in Northern Ireland—continue to pose a range of challenges for MOD and its people.

The nature of the work is dynamic and may evolve based on the needs of the Inquiry. This position is advertised at 37 hours per week. The Disclosure Coordination Unit (DCU) is responsible for all complex, sensitive disclosure of MOD material to the Courts, including civil litigation relating to recent operations and Northern Ireland legacy cases.

Assessment and Interview Process

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

At sift, you will be assessed against the following behaviours. In the event of a high volume of applications, an initial sift will be based on the lead behaviour (Making effective decisions). Where the required standard for this behaviour is met, you will continue to be sifted on the remaining behaviours, otherwise your application will be rejected. Candidates invited to interview will also be required to complete a short‑written exercise, followed by a short presentation to the panel at the start of the interview.

Responsibilities

• As one of the Case Managers you will have responsibility for individual cases, developing the approach taken to disclosure activity, identifying resourcing needs and managing demanding deadlines.
• Engage in significant stakeholder engagement activity and effective working through others both in your team and more widely.
• Ensure consistency of approach in the treatment of sensitive material disclosed to the Courts.
• Travel to Northern Ireland may be required.
• Line‑manage a small number of staff.
• Meet court deadlines; occasional late working may be required, for which time off in lieu will be offered.
• Strong attention to detail is vital in the role.
• Ability to work at pace to meet fixed Court deadlines, while maintaining high standards.
• Effectively communicate and influence stakeholders (internal and external).
• Own the disclosure processes for complex operational inquiry's, claims and inquests.
• Manage the review, application and recording of sensitive and national security redactions and coordinate the disclosure of documents to the Courts, Coroners, or Public Inquiries.
• Set parameters for searches, commission searches for documents, negotiate timescales and priorities with Subject Matter Experts (SMEs).
• Engage constructively with Subject Matter Experts to consider sensitivity issues, identifying where information needs to be protected from disclosure.
• Attend case conferences where appropriate, in respect of all matters relating to the disclosure of material.
• Be confident in the use of a range of IT systems.

Qualifications

We are looking for a motivated and collaborative individual who is:

• Comfortable working with a degree of ambiguity and with multiple stakeholders.
• A confident communicator and relationship‑builder.
• Proactive, curious, and willing to learn.

Benefits and Working Conditions

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an employer contribution of 28.97%.

Given the nature of our work, this role will require regular—greater than 60%—of your working week spent in the workplace. Where possible and practical we will consider flexible working schemes, including compressed hours, to allow you to vary your days in the office. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six‑month probation period. Please note: expenses incurred for travel to interviews will not be reimbursed. A review of all pay‑related allowances may impact the post’s current allowances.

Legal and Compliance

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [e-mail].

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points‑based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore not open to applications from those who will require sponsorship under the points‑based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero‑tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre‑employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting; see our vetting charter. People working with government assets must complete baseline personnel security standard checks.

Health and Safety

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second‑hand smoke and supporting those who want to give up smoking. Under the Smoke‑Free Working Environment policy, smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment, however some exemptions are in place; please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non‑MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.