HEMS Analyst

Centrica; Windsor, Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Centrica Home in Windsor is seeking a HEMS Analyst to lead the strategy, delivery and in-life optimization of Home Energy Management Systems, including solar, batteries, heat pumps and smart controls.

You will translate customer needs and market developments into a clear product roadmap, work with cross-functional teams and influence senior leaders to drive value and energy efficiency across homes.

Qualifications

• HEMS subject matter expertise and product/ commercial experience in HEMS, energy flexibility and related areas.
• Knowledge of UK energy markets, market frameworks and regulatory aspects relevant to smart energy and flexibility.
• Experience with device integrations, APIs, telemetry, optimization or orchestration platforms and working with technical specialists.

Responsibilities

• Act as the business SME for HEMS and set product vision for senior stakeholders.
• Support development of HEMS strategy and roadmap translating customer needs and market developments into priorities.
• Design propositions linking homes with distributed energy assets to optimize energy use and enable participation in flexibility markets.
• Coordinate cross-functional delivery of HEMS propositions and ensure successful launches and management.
• Define capabilities for data, device integration and platform to securely manage assets at scale.
• Monitor energy market trends to inform product improvements and future proposition development.
• Advise on risks and governance with data-driven insight and clear decision-making.

Skills

HEMS

Energy flexibility

Demand-side response

VPPs

Smart tariffs

Distributed energy resources

APIs & device integrations

Stakeholder management

Commercial analytics

Job description

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

HEMS Analyst

Windsor

The role

The HEMS Analyst is Centrica Home's subject matter expert for Home Energy Management Systems and their interplay with flexible energy. Sitting within the Commercial team, the role supports strategy development, commercial performance and in-life optimisation of Home Energy Management Systems, including solar, batteries, heat pumps, EV charging and smart controls. The role will help to conceive, shape and lead the delivery and in-life optimisation of customer-led propositions. It will provide authoritative technical and commercial leadership across the organisation, turning complex market, regulatory, data and technology requirements into scalable products and propositions.

Key responsibilities

• Act as the business subject matter expert for HEMS, helping to set the product vision and providing authoritative guidance to senior leaders and delivery teams
• Support the development of the HEMS product strategy and roadmap, translating customer needs, market developments, commercial value pools and technology capabilities into clear priorities and investment recommendations
• Conceive and design propositions that orchestrate the relationship between our customers' homes and their distributed energy assets, including solar, batteries, heat pumps, EV charging and smart controls, to optimise household energy use, drive comfort and convenience and enable participation in flexibility markets
• Support coordination of cross-functional delivery of HEMS propositions across Centrica Home P&Ls and alongside Product & Design, Digital, Technology, Operations, Marketing, Customer Value, Conduct and external partners to ensure HEMS propositions are launched and managed effectively
• Define the product, data, device integration and platform capabilities required to aggregate and dispatch customer assets safely, reliably and at scale, working closely with Product & Design, Digital, Technology, Data, Operations and external partners
• Maintain awareness of the evolving energy, flexibility, smart home and connected technology markets, using insight to inform potential product improvements and future proposition development. Feed this and subject matter expertise into go-to-market plans, customer journeys and customer experience builds
• Guide the organisation through ambiguity in a fast-evolving market, balancing customer desirability, commercial viability, technical feasibility, market access and operational deliverability, including articulating HEMS recommendations to senior stakeholders
• Identify and escalation product, conduct, regulatory, operational or delivery risks, ensuring decisions are supported by appropriate insight and governance

What we're looking for

• Subject matter expertise and significant product or commercial experience in at least several of the following: HEMS, energy flexibility, demand-side response, VPPs, aggregation, smart tariffs, distributed energy resources or connected energy platforms
• Practical knowledge of UK flexibility markets and routes to value, such as wholesale optimisation, imbalance, distribution flexibility and ancillary or balancing services, together with the role of aggregators and market access partners
• Knowledge of the UK residential energy market, distributed energy technologies and the evolving regulatory and market frameworks relevant to smart energy, flexibility and customer outcomes
• Experience working with device integrations, APIs, telemetry, optimisation or orchestration platforms, and an ability to engage credibly with technical specialists on architecture, interoperability, cyber security and data requirements
• Commercial acumen, with the ability to interpret revenue, margin, customer, operational and market performance data, including robust understanding of how distributed assets can be monitored, optimised, aggregated and dispatched, including the customer, technical, data, operational and commercial requirements involved
• Ability to build recommendations from customer insight, market intelligence and performance analysis and experience translating complex market and technical concepts into product requirements, propositions, roadmaps, commercial cases and clear recommendations for senior decision-makers
• Experience working with cross-functional stakeholders such as pricing, forecasting, finance, marketing, operations, technology and digital teams
• Ability to connect customer needs, commercial strategy, operational delivery and technology capability into practical product recommendations
• Strong stakeholder management, communication and influencing skills, with the ability to present complex information simply
• High attention to detail, ability to prioritise and a growth mindset.
• Comfortable operating as the recognised expert in an emerging and ambiguous market, forming a point of view, challenging constructively and making well-reasoned decisions with incomplete information

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.