Helpline Services Worker at Maximus

School Result; United Kingdom; On-site; GBP 15,204; Part time

Job summary

A leading charity is seeking a part-time Helpline Services Worker to provide support for individuals experiencing mental health challenges. The role requires 12+ months of experience in health or crisis settings, strong interpersonal skills, and the ability to work in a remote environment. The position offers a fixed salary of £15,204 for 22.5 hours weekly. Opportunities for professional growth and impact are provided.

Qualifications

• 12+ months experience supporting individuals with mental health concerns.
• Previous work in a healthcare, crisis, or mental health setting.
• Experience in a busy contact centre environment.

Responsibilities

• Respond to inbound queries via phone, email, and live chat.
• Deliver empathetic, professional support across multiple channels.
• Signpost users to relevant mental health services and resources.

Skills

Strong listening skills

Interpersonal skills

Emotional resilience

IT literacy

Strong decision-making skills

Tools

MS Office

CRM systems

Job description

Overview

Maximus is hiring a part‑time Helpline Services Worker to support CALM (Campaign Against Living Miserably), a leading UK mental health charity. This remote role offers a fixed salary of £15,204 per year for 22.5 hours per week, with evening shifts from 16:30 to 00:30 on Mondays, Saturdays, and Sundays.

If you’re experienced in mental health support and thrive in high‑impact, empathetic environments, this is your opportunity to make a meaningful difference in people’s lives.

Key Information

• Job Title: Helpline Services Worker
• Company: Maximus (supporting CALM)
• Location: Remote (United Kingdom only)
• Work Type: Part‑Time
• Salary: £15,204 per annum
• Schedule: Monday, Saturday, Sunday (16:30–00:30)
• Contract Type: Permanent
• Application Deadline: Rolling (early application encouraged)

About Maximus

Maximus is a global leader in health and employment services, supporting millions of individuals annually. In the UK, its 5,000‑strong team delivers services that transform lives—from healthcare assessments to employability programmes and crisis support.

This role is part of Maximus’ partnership with CALM, providing frontline support to individuals facing mental health challenges. You’ll be part of a dedicated team that listens, guides, and empowers service users with compassion and professionalism.

Role Summary

As a Helpline Services Worker, you’ll manage inbound calls, emails, and live chats from individuals experiencing mental health concerns. You’ll provide calm, empathetic support and signpost users to appropriate services, ensuring every interaction meets high standards of care and compliance.

This role requires emotional resilience, strong communication skills, and a genuine desire to help others.

Key Responsibilities

• Respond to inbound queries via phone, email, and live chat
• Deliver empathetic, professional support across multiple channels
• Signpost users to relevant mental health services and resources
• Maintain accurate records in the CRM system
• Ensure compliance with data protection and client protocols
• Collaborate with colleagues to maintain high customer satisfaction
• Contribute to continuous service improvement
• Complete all required training modules (online and in‑person)

Candidate Requirements

To succeed in this role, you should have:

• 12+ months experience supporting individuals with mental health concerns
• Previous work in a healthcare, crisis, or mental health setting
• Experience in a busy contact centre environment
• Strong listening and interpersonal skills
• Ability to build rapport quickly in remote settings
• Emotional resilience and a calm, confident approach
• IT literacy and familiarity with MS Office and CRM systems
• Strong decision‑making and complaint resolution skills
• Ability to plan and coordinate your workload independently

Equal Opportunity Commitment

Maximus is a Disability Confident Leader and an equal opportunity employer. Applicants with disabilities who meet the essential criteria are guaranteed an interview under the Disability Confident Guaranteed Interview Scheme. Reasonable adjustments will be considered throughout the recruitment process.

How to Apply

Click here to submit your application. Be sure to highlight your experience in mental health support and your commitment to compassionate care. Early applications are encouraged due to high interest.