Helpline Operator

CK Group- Science, Clinical and Technical; Chesterfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading provider of life sciences solutions is seeking a Helpline Operator in Chesterfield. The role involves handling incoming calls from the public and inputting survey data using specialized software. The ideal candidate has experience in data entry and excellent communication skills. This contract position offers £13.55 per hour and requires entitlement to work in the UK. Apply now for this exciting opportunity!

Qualifications

• Experience in handling incoming calls with a polite and professional demeanor.
• Proven ability to input and code data accurately.
• Sound IT skills for utilizing bespoke verification software.

Responsibilities

• Handle incoming calls from various stakeholders including the public and NHS staff.
• Input large volumes of survey data and freeform comments.
• Perform ad hoc duties as required to support the organization.

Skills

Data entry experience

Excellent telephone manner

Ability to work independently

Experience with IT systems

Job description

CK Group are recruiting for a Helpline Operator to join a leading provider of advanced analytics, research and technology solutions to the life sciences industry on a contract basis until the end of the year.

Salary: £13.55 per hour PAYE

Helpline Operator role

• Coding and inputting large volumes of survey data and written freeform comments as necessary using bespoke verification software.
• Dealing with incoming calls from members of the public, NHS Staff members, Charity Organisations and other ad‑hoc on the survey helpline; providing advice, completing surveys over phone, information/support and actioning the calls as appropriate.
• Any ad hoc duties as required to assist with the smooth running of the organisation.

Your Background

• Able to work under own initiative
• Experience of data entry
• Experience of IT systems and their use
• Dealing with incoming calls with excellent telephone manner

Company

Our client offers research services and technology solutions in the life sciences industry. With just under 100,000 employees, the company has operations in over 90 countries worldwide. Our client's ambitions involve optimising results of innovations using artificial intelligence. They believe in utilising data collected to the maximum rather than focussing on gathering lots of information: they use artificial intelligence to do this.

Location

This role is based at our client's site in Chesterfield.

Apply

For more information, or to apply for this Helpline Operator please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (phone number removed).

It is essential that applicants hold entitlement to work in the UK.

Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.