Helpdesk Technician 2nd Line Support

Manpower UK Limited; Morley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT support company based in Morley seeks a Helpdesk Technician for their 2nd line support team. The role involves providing critical support for IT systems, troubleshooting network issues, and working closely with users to resolve technical challenges. Ideal candidates will have strong expertise in Microsoft Office 365 and Windows Server, excellent communication skills, and the ability to thrive in a fast-paced environment.

Benefits

Opportunities for training and career development

Supportive and collaborative team environment

Qualifications

• Strong knowledge of Microsoft Office 365, including Exchange, Teams, and SharePoint.
• Experience with Windows Server systems.
• Good understanding of networking concepts like VLANs and routing.

Responsibilities

• Provide 2nd line support for critical IT applications.
• Troubleshoot and resolve network issues.
• Monitor system alerts and respond to helpdesk tickets.

Skills

Microsoft Office 365

Windows Server

Networking

Technical troubleshooting

Communication skills

Job description

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.

Role overview

Full Time Perm Position. Monday to Friday, Fully Office based. Hours: 8:45am-5:15pm. Location: Morley, Leeds. Salary: £25,000- £30,000 DOE. A supportive and collaborative team environment. Exposure to a wide range of technologies. Opportunities for training and career development.

Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You'll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self-motivated and able to work in a fast-paced environment

How to apply

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or contact M:07484071022 T:01132 438871