Helpdesk Technician 2nd Line Support

Manpower; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT service provider is seeking a Helpdesk Technician for 2nd line support in Leeds. The role involves troubleshooting Windows, Office 365, and network issues, requiring strong technical skills and excellent communication. This full-time, permanent position offers opportunities for training and a supportive environment.

Benefits

Supportive and collaborative team environment

Opportunities for training and career development

Qualifications

• Strong knowledge of Microsoft Office 365 including Exchange, Teams, and SharePoint.
• Experience with Windows Server.
• Good understanding of networking concepts like VLANs, routing, and switching.

Responsibilities

• Provide 2nd line support for Windows and Office 365.
• Troubleshoot network issues including LAN and WAN.
• Log time accurately on support tickets.

Skills

Microsoft Office 365

Windows Server

Networking

Communication skills

Time management

Troubleshooting

Job description

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands‑on role ideal for someone with solid technical knowledge and great customer service skills.

The role

• Full Time Perm Position
• Monday to Friday, Fully Office based
• Hours: 8:45am‑5:15pm
• Location: Morley, Leeds
• Salary: £25,000‑£30,000 DOE
• A supportive and collaborative team environment
• Exposure to a wide range of technologies
• Opportunities for training and career development

Key Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platformKeep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You’ll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self‑motivated and able to work in a fast‑paced environment
• Must have worked in an MSP environment!

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)

Job Info

• Job Title: Helpdesk Technician 2nd Line Support
• Company: Manpower
• Location: Leeds, West Yorkshire
• Posted:
• Closes:
• Sector: IT
• Contract: Permanent
• Hours: Full Time