Helpdesk Team Leader

Daniel Owen Ltd; Salford; On-site; GBP 32,000; Full time

Job summary

A recruitment agency is seeking a Scheduling Team Leader for a busy helpdesk team in Salford. The role involves managing daily operations, leading a team, and ensuring compliance with procedures. Candidates should have at least 3 years of contact centre experience and previous leadership experience, along with strong communication skills. Competitive salary offered.

Qualifications

• Minimum 3 years' experience in a contact centre environment.
• Previous experience in a team leader or supervisory role.
• Strong organisational and prioritisation skills.

Responsibilities

• Manage and lead a team of contact centre operatives.
• Oversee the daily operations of the scheduling team.
• Conduct regular 1-to-1s and performance reviews.

Skills

Team leadership

Organisational skills

Verbal communication

Written communication

Attention to detail

Job description

Scheduling Team Leader - Immediate Start/Notice period
Job Type: Temp to Perm
Start Date: Immediate or after notice period
Industry: Maintenance / Facilities Management
Location: Salford, Manchester
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:30am - 5:00pm

Job Description

We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.

Key Responsibilities

• Manage and lead a team of contact centre operatives
• Oversee the daily operations of the scheduling team
• Conduct regular 1-to-1s and performance reviews
• Maintain and update training documentation and identify team training needs
• Support the rollout of new processes and initiatives
• Ensure compliance with all relevant procedures and policies

Requirements

• Minimum 3 years' experience in a contact centre environment
• Previous experience in a team leader or supervisory role
• Strong organisational and prioritisation skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to lead and motivate a team in a dynamic environment

If you're interested, please send your CV or call Jess on (phone number removed) for more information.

Keywords: Scheduling Team Leader, Maintenance Planner, Contact Centre, Facilities Management, Manchester, Salford, Team Leader Jobs