Helpdesk/Switchboard Operative

Mitie; Dudley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A service management company is seeking a Helpdesk / Switchboard Operative for part-time work. Located at Russells Hall Hospital in Dudley, the role involves managing phone and email requests, ensuring a high level of service, and maintaining confidentiality. Candidates should possess strong communication skills and proficiency in Microsoft Office. The position requires the ability to work under pressure and handle multiple tasks effectively.

Responsibilities

• Manage phone call and email requests, supporting employees and logging information.
• Deliver high levels of service and ensure Mitie’s policies are followed.
• Manage the flow of requests for efficient service.
• Act as the first line of contact, answering calls and emails.
• Ensure timely input and output of help desk data.
• Work under pressure to meet deadlines.

Skills

Strong literacy and numeracy

Proficiency with Microsoft Office

Excellent written and verbal communication and negotiation skills

Good planning and organisational skills

Ability to maintain confidentiality

Job description

Overview

Job Title: Helpdesk / Switchboard Operative

Rate of Pay: £12.21 per hour

Contract: Permanent

Type of Employment: Part Time

Shift Pattern: Days, evenings, weekends

Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

Responsibilities

• Join the team as a Helpdesk Operator and manage phone call and email requests, supporting employees and logging information onto a database.
• Deliver high levels of service, remain professional, and ensure Mitie’s policies, processes and procedures are followed.
• Manage the flow of requests received to ensure a continuous and efficient service.
• Act as the first line of contact for the Mitie team, answering all calls and emails efficiently and meeting customer needs using available information and equipment.
• Ensure timely input and output of all associated help desk data and live monitoring of performance against SLAs.
• Work under pressure to meet challenging deadlines while effectively managing workloads.

Qualifications & Skills

• Strong literacy and numeracy
• Proficiency with Microsoft Office
• Excellent written and verbal communication and negotiation skills
• Good planning and organisational skills
• Ability to maintain confidentiality across the site while respecting the needs of stakeholders