Helpdesk Support Technician

Hologic, Inc.; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare technology company in Cambridge is seeking a Helpdesk Support Technician to provide vital IT support to its business partners. You'll be responsible for resolving technical issues, supporting the IT Helpdesk, and educating users on technology. Candidates should have strong experience in IT help desk roles, excellent troubleshooting skills, and be customer-oriented. This position offers a competitive salary and benefits in a hybrid working environment.

Benefits

Pension

Medical insurance

Competitive salary

Qualifications

• Experience in an IT Help Desk support role.
• Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately.
• Excellent communication and interpersonal skills with a customer service focus.

Responsibilities

• Provide IT phone support to stakeholders globally.
• Assist with hardware procurement and management.
• Respond to IT Helpdesk tickets and ensure closure.

Skills

IT Help Desk support experience

Windows 10/11 experience

Microsoft Office / Office 365

Laptop and printer hardware knowledge

Mobile Device support experience (iOS preferred)

Advanced knowledge of desktop support tools

Knowledge of networking principles

Excellent communication skills

Tools

ServiceNow

Job description

Helpdesk Support Technician

Role location – Cambridge, UK/ Hybrid working

Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners enabling the company to achieve its goals. You will be looked upon to provide solutions to technology challenges as well as educate end users on utilizing available tools to perform their tasks more efficiently.

What to expect

• IT phone support to stakeholders globally (On rotating basis)
• Computer imaging and troubleshooting
• Technical advice and guidance for Hologic employees
• Hardware procurement, inventory, disposal support
• VIP/Executive support
• Assist with managing standard process/procedures
• Work directly with vendors on installations, upgrades, preventive maintenance
• IT Helpdesk ticket response and closure
• On call – out of regular business hours on a rota basis

What we expect

• Experience in an IT Help Desk support role
• Windows 10 /11 experience
• Microsoft Office / Office 365
• Laptop and printer hardware knowledge required
• Mobile Device support experience (iOS preferred)
• Advanced knowledge of desktop support tools
• Knowledge of networking principles and troubleshooting client Wi‑Fi issues
• Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
• Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
• ServiceNow experience is desirable but not essential

So why join Hologic?

We offer a competitive salary as well as additional benefits including pension, medical insurance, and much more! So, if you have the skills, knowledge, and experience we’re looking for, apply today!