Helpdesk Performance & Data Administrator

Merlin Entertainments Group; Ewell; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment organization in the UK is seeking a detail-oriented Helpdesk Performance & Data Administrator to support technical services. The successful candidate will manage the PlanetFM software, ensuring compliance and data integrity while producing reports to drive departmental performance. Strong analytical skills and experience with EAM systems are required. This role offers competitive compensation and various benefits including Merlin passes and discounts.

Benefits

Competitive annual salary

28 days holiday

Merlin Annual Passes

Company bonus

Private pension scheme

Discounts on LEGO

Ongoing training and development

Qualifications

• Experience with EAM/CMS systems and implementation is highly desirable.
• Proficient with database analysis and data visualisation tools.
• Strong problem-solving and analytical skills are essential for data manipulation.

Responsibilities

• Maintain and update the PlanetFM system.
• Oversee third-party contractors and ensure compliance.
• Produce reports and dashboards to monitor performance and trends.

Skills

Experience in EAM/CMS systems

Database analysis

Data visualisation tools (PowerBI, SQL)

Problem-solving skills

Strong report writing skills

Microsoft Office competence

Interpersonal communication

Business/Data analysis experience

Job description

Overview

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for Helpdesk Performance & Data Administrator to join our Technical Services team!

We're looking for a proactive and detail-oriented individual to support the team in managing and optimising our Enterprise Asset Management (EAM) software, PlanetFM. This role is key to ensuring smooth operations across the Resort throughout the year by maintaining accurate system data, coordinating contractor compliance, and using data insights to drive continuous improvement.

You'll be responsible for maintaining and updating the PlanetFM system, overseeing third-party contractors, and ensuring all compliance documentation is completed and up to date. On a daily basis, you'll support work order creation, preventative maintenance scheduling, and purchase order management through the helpdesk system. You'll also produce reports and dashboards to monitor performance, analyse trends, and provide insights that support the achievement of departmental KPIs and business targets.

As the main point of contact for KPI reporting and data integrity, you'll play an important role in improving processes, supporting operational excellence, and helping the Technical Services department continue to deliver outstanding results.

Qualifications & Experience

• Experience in EAM/CMS system and implementation is highly desirable
• Experience with using database analysis and data visualisation tools such as PowerBI or SQL reports
• Strong problem solving and analytical skills able to extract, transform, analyse, and interpret data sets
• Strong verbal and written report writing skills, including ability to draft procedural documents and workflows
• Ability to collaborate and influence other using knowledge and data to gain agreement
• Competence with Microsoft packages including Word, Excel, PowerPoint, and Visio
• Capable of rational, structured, logical thinking and analysis. Written and verbal output shall be concise and accurate
• Strong interpersonal communication and positive influencing skills, capable of working on own initiative whilst also being an effective team player
• Business/Data analysis experience, would be desirable

Benefits

• A competitive annual salary
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Competitive