Helpdesk & Maintenance Coordinator

Nouvo Recruitment; Radlett; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in the UK seeks an experienced Helpdesk Coordinator to manage incoming maintenance jobs in a busy environment. You will raise and track jobs, liaise with engineers to ensure efficiency, and maintain high KPIs while supporting the service department's operations. Ideal candidates will have prior coordination experience, excellent communication and organisational skills, and the ability to perform in a fast-paced setting. This role operates Monday to Friday from 08:30 to 17:30.

Qualifications

• Prior helpdesk or service coordination experience, ideally in building services.
• Confidence in managing tasks under pressure.
• Strong attention to detail needed.

Responsibilities

• Raise remedial and reactive maintenance jobs.
• Liaise with engineers for job progression.
• Monitor progress of tasks and maintain KPIs.

Skills

Helpdesk or service coordination experience

Ability to remain confident in a fast-paced environment

Strong organisational skills

Computer literacy

Excellent telephone manner

Job description

A leading service provider in the UK seeks an experienced Helpdesk Coordinator to manage incoming maintenance jobs in a busy environment. You will raise and track jobs, liaise with engineers to ensure efficiency, and maintain high KPIs while supporting the service department's operations. Ideal candidates will have prior coordination experience, excellent communication and organisational skills, and the ability to perform in a fast-paced setting. This role operates Monday to Friday from 08:30 to 17:30.