Helpdesk & Facilities Coordinator (Hybrid Potential)

Build Recruitment Limited; Greater London; Hybrid; GBP 33,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Helpdesk Co-ordinator to deliver responsive helpdesk services. The role involves managing workflow, coordinating tasks, and ensuring service delivery meets KPIs. Ideal candidates will have significant helpdesk experience and strong IT skills. This is a full-time role in Walthamstow, with a salary of £33,000 and potential for hybrid working after probation.

Qualifications

• Significant experience in a helpdesk or facilities management role.
• Experience working with subcontractors within a facilities management environment.
• Strong knowledge of relevant legislation and best practices.

Responsibilities

• Coordinate and manage incoming service requests and help calls.
• Prioritise caseload to ensure timely progression of jobs.
• Build and maintain strong working relationships with teams and stakeholders.

Skills

Helpdesk experience

Coordination skills

Knowledge of facilities management

IT competency

Tools

Microsoft Office

CAFM platforms

Job description

A leading recruitment agency is seeking a proactive Helpdesk Co-ordinator to deliver responsive helpdesk services. The role involves managing workflow, coordinating tasks, and ensuring service delivery meets KPIs. Ideal candidates will have significant helpdesk experience and strong IT skills. This is a full-time role in Walthamstow, with a salary of £33,000 and potential for hybrid working after probation.