Helpdesk Dispatcher Apprenticeship

Baltic Apprenticeships Careers; Stafford; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading apprenticeship provider in the UK is seeking an IT Apprentice to join their team in Stafford. The role offers a unique opportunity to develop your problem-solving skills and gain practical experience in IT support. You will handle customer service requests, manage tickets, and receive training towards a Level 3 qualification. Ideal for individuals eager to start a career in technology and enhance their skills in a supportive environment.

Responsibilities

• Act as the single point of contact for customers regarding all service requests.
• Handle Firstline Tickets, including password resets and application installs.
• Pre-process service requests received via email and manual entry.

Skills

Problem-solving

Customer service

Troubleshooting

Education

Level 3 Information Communications Technician qualification

Job description

Kickstart Your Career in IT with EPX!

Do you enjoy solving problems, helping people, and working with computers? EPX is looking for an IT Apprentice to join our friendly team. This is a great opportunity to learn hands‑on skills, gain experience in the workplace, and start building a career in technology.

At EPX, we help all kinds of businesses across the UK keep their computers and systems running smoothly. You'll get real training and support from experienced staff, so you can grow your knowledge and confidence every step of the way.

In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job :

• Customer Contact : Act as the single point of contact for customers regarding all service requests.
• Ticket Management : Handle Firstline Tickets, including common requests like password resets, application installs, and initial troubleshooting of technical issues.
• Pre-process service requests received via email, manual entry, or direct customer input.

Coordinate all support groups to ensure maximum...