Helpdesk Coordinator, School of Music

University of Leeds; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in Leeds is seeking a Helpdesk Coordinator to manage musical and technical assets. Responsibilities include overseeing deployment and storage, working with students and staff, and coordinating with the technical team. The ideal candidate has experience in technical support and knowledge in handling equipment safely. This position offers generous benefits, including 26 days holiday and discounted gym membership.

Benefits

26 days holiday plus 16 Bank Holidays

Generous pension scheme

Discounted gym membership

Access to personal development courses

On-site childcare

Shopping discounts

Qualifications

• Proven experience in a technical support role.
• Ability to manage large inventory of musical and technical assets.
• Capacity to work with diverse groups including students and staff.

Responsibilities

• Manage the deployment, loan, and storage of musical assets.
• Coordinate with the technical team and attend weekly meetings.
• Ensure the safe transport of instruments and equipment.

Skills

Technical support experience

Knowledge of safely transporting instruments

Communication skills

Job description

The School of Music is seeking to appoint a Helpdesk Coordinator to manage the deployment, loan and storage of our large inventory of musical and technical assets. This is a wide-ranging role involving partnership working alongside students, academic staff, professional staff and postgraduate researchers, as well as partners external to the organization. The role holder will have experience in a technical support role, as well a knowledge of how to safely transport instruments and equipment safely around the School. As part of the school's technical team, you'll be reporting to the School of Music's Lead Technician and attend weekly team meetings to discuss weekly tasks, and report on aspects involving the helpdesk.

Benefits

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on‑site childcare, shopping discounts and travel schemes are also available.
• And much more!