Helpdesk Coordinator & Cleaning & Mobile Support

Citrus Facilities Management; Portsmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading facilities management company based in Portsmouth is seeking a proactive Helpdesk Coordinator to support a mobile cleaning team. The role involves managing time and attendance, responding swiftly to operational challenges, and ensuring effective communication with staff. Ideal candidates will possess excellent communication skills, calmness under pressure, and reliability. This part-time position offers a unique shift pattern, conducive to personal time in the afternoons, along with opportunities for career growth and team engagement.

Benefits

Paid overtime opportunities

Supportive team environment

Regular staff socials

Qualifications

• Excellent communication and people skills are essential.
• Able to stay calm and make decisions under pressure.
• Strong time management and multi-tasking capabilities.

Responsibilities

• Act as the first point of contact for mobile cleaning teams.
• Monitor staff attendance and clock-ins.
• Organise emergency cover for absences or no-shows.
• Maintain constant communication with mobile team.
• Log and dispatch cleaning jobs based on location.
• Update operations team on staffing and issues.

Skills

Excellent communication and people skills

Strong ability to stay calm under pressure

Good time management

Proficient with basic tech systems

Sense of responsibility and reliability

Job description

Overview

Job Title: Helpdesk Coordinator – Cleaning & Mobile Support
Location: Office-Based (Portsmouth HQ)
Hours: 5:00 AM – 10:00 AM (Weekdays), 5:00 AM – 11:00 AM (Weekends)
Shift Pattern: 4 Days On / 4 Days Off (to mirror mobile cleaning team)
Contract Type: Part-Time

About the Role

Are you an early bird with a sharp mind and a calm head under pressure? We’re looking for a fast-thinking, proactive Helpdesk Coordinator to support our team of Mobile Cleaners and over 200 cleaning operatives across the South of England.

Working from our Portsmouth HQ, you\'ll start each day at 5am, making sure every cleaner is where they need to be, clocked in on time, and ready to go. If there’s a gap in the rota, someone off sick, or a last-minute client request, you’ll be the one who makes sure it’s sorted—quickly and calmly.

What You’ll Be Doing

• Act as the first point of contact for our mobile and site-based cleaning teams
• Monitor time and attendance, ensuring all staff are clocked in correctly and on site
• Organise emergency cover for sickness or no-shows, using your initiative to respond fast
• Keep in constant communication with our mobile team, updating schedules and supporting any on-the-ground issues
• Log and dispatch reactive cleaning jobs to the mobile team based on location and priority
• Update the operations team on staffing, absences, and any issues from the shift
• Keep accurate records and hand over updates at the end of each shift

What You’ll Need

Essential:

• Excellent communication and people skills
• Strong ability to stay calm and make decisions under pressure
• Good time management and multi-tasking skills
• Proficient with basic tech systems – email, phone, workforce software (training provided)
• A strong sense of responsibility and reliability, our mobile team depends on you

Desirable:

• Previous experience in a helpdesk, cleaning ops, or facilities role
• Understanding of time and attendance systems or staff scheduling tools
• Comfortable working in an early-morning, high-paced environment

What You Get

Part-time, fixed shift pattern that fits into a 4-on-4-off routine. Early starts mean your afternoons are free. Supportive team environment and full training. Opportunity to become a vital part of a growing, fast-paced business. Paid overtime opportunities on occasion. Regular staff socials, team incentives, and genuine career growth prospects.

Why Join Citrus Facilities?

At Citrus, we believe in building teams that work hard, look after each other, and get results. You’ll be joining a company that’s growing fast, where your work directly impacts the success of the day, and where you\'re supported by a leadership team that listens, adapts, and cares.