Helpdesk Coordinator (Building Maintenance)

Wellington Professional Recruitment; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Belfast is seeking a Helpdesk Coordinator for a 12-month contract to manage maintenance tasks and serve as the first point of contact for the Property Helpdesk. The role requires strong organizational skills and customer-focused experience in a busy helpdesk environment. Ideal candidates will have relevant experience and knowledge of CAFM systems, plus proficiency in MS Office. Work from home options are available.

Benefits

Work From Home

Negotiable salary depending on experience

Qualifications

• Minimum 2 years' experience in a busy customer-focused helpdesk environment.
• Ability to work in facilities management would be desirable.
• Demonstrated ability to manage multiple tasks efficiently.

Responsibilities

• Manage all maintenance tasks and engage with stakeholders.
• Log and manage maintenance requests through CAFM software.
• Ensure data consistency and integrity across the organisation.

Skills

helpdesk

maintenance

document management

facilities management

cafm

Education

Three GCSEs including English and Maths (or equivalent)

Tools

MS Office

CAFM systems

Job description

As a Helpdesk Coordinator, you will be joining one of Northern Irelands largest Public Bodies where you will be managing all maintenance tasks, engaging with stakeholders, and handling correspondence through a digital helpdesk and cloud-based document management system.

You will be the initial point of contact for the Property Helpdesk, the Helpdesk Administrator plays a pivotal role in supporting both operations and contractors by addressing their inquiries promptly and efficiently. This involves serving as the first line of enquiry for all maintenance-related issues, ensuring that stakeholders receive timely and accurate information.

Please note this is a 12 month contract initially with potential to extend.

As Helpdesk Coordinatoryour new role will include but not be limited to the following:

• Liaise closely with maintenance officers, contractors, and operational staff.
• Receiving, logging, and managing all maintenance requests through the Computer-Aided Facilities Management (CAFM) software.
• Ensuring that all necessary data relating to each maintenance activity is accurately entered into the appropriate fields within the CAFM system.
• Responsible for actively managing and controlling various sources of data. This includes consolidating and verifying information from different platforms to ensure consistency and data integrity across the organisation.
• To support organisational performance and compliance, the administrator must proactively follow up with stakeholders to ensure that agreed response times for maintenance tasks are consistently achieved.
• Manages all information within the system to guarantee that data is continuously updated.
• Responsible for participating in weekly meetings to present activity reports, address concerns, and discuss potential system enhancements.

(A full JD can be provided upon request)

To be considered for this role you will have:

• Minimum 2 years' experience of working within a busy customer focused helpdesk environment, facilities management would be desireable.
• Possess three GCSEs, including English and Maths (or equivalent), or have at least five years of experience working in a facilities management helpdesk.
• Excellent knowledge of all MS Office packages and experience of CAFM systems would be desirable.
• Experience of dealing with internal and external stakeholders
• Demonstrated ability to manage multiple tasks efficiently, self-motivated, and capable of working independently with minimal supervision.

If you feel this "Helpdesk Coordinator" role is something you may be interested in please contact our team in Belfast at WPR for further information.

If you would like to be considered, please apply via the button shown and we will contact you upon receipt of your application to discuss your suitability and the role specifics in more detail.

Please also be aware that any correspondence or discussions related to this opportunity will be conducted with the utmost of confidentiality.

This vacancy is being advertised by Wellington Professional Recruitment Ltd. The services advertised by Wellington Professional Recruitment Ltd are those of an Employment Agency on behalf of our client.

Skills

• helpdesk
• maintenance
• document management
• facilities management
• cafm

Benefits

• Work From Home
• £Negotiable
• depending on experience