Helpdesk Coordinator

Optime Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation recruitment company is looking for an experienced Helpdesk Coordinator at Gatwick Airport. The role involves managing a Help Desk service, maintaining relationships with clients and colleagues, and supporting various administrative tasks. Candidates should have strong computer skills and experience in a similar role. This is an excellent opportunity for those familiar with the aviation industry to enhance their career in a dynamic environment.

Benefits

Weekly Pay

Free parking

Temp to Perm opportunity

Qualifications

• Previous experience in dealing with and recording faults.
• Previous administration experience.
• Prior experience within Gatwick Airport is desirable.

Responsibilities

• Build and maintain relationships with managers and clients.
• Run an efficient Help Desk service and handle enquiries.
• Provide general administrative support, including filing and reports.

Skills

Excellent telephone manner

High level computer literacy

Good knowledge of Microsoft Office

Competent in English language

Job description

Overview

Aviation Recruitment experts Optime are searching for an experienced Helpdesk Coordinator to join a well-respected and successful client at Gatwick Airport.

What’s on offer :

• Rate of pay : £14.19 per hour
• Shift Pattern : 4 on 2 off
• Hours per week : 40 hours per week (paid break included)
• Shift Timing : First two shifts at 05:00am to 13:30pm, Last two shifts at 13:30pm to 22:00pm - Example times below.
• Weekly Pay (every Friday).
• Temp to Perm (performance-based).
• Free parking.

Key Duties

• Build and maintain proactive working relationships with managers, clients, and colleagues.
• Run an efficient Help Desk service, handling all enquiries and using electronic systems to record, prioritise and allocate tasks.
• Log and issue reference numbers for all faults, cleaning issues, and maintenance requests, ensuring information is passed on promptly and within KPIs.
• Liaise with third-party suppliers when allocating work and maintain clear two-way communication.
• Provide general administrative support, including filing, photocopying, preparing reports, and producing documents such as presentations and signage.
• Support HR administration where required.
• Process client invoices on a monthly or periodic basis.
• Complete regular operational performance reporting, including quality, health and safety, and payroll data.
• Raise purchase orders and manage online ordering for the account.
• Maintain and update the contract database accurately.
• Ensure payroll is completed on time and resolve any related queries.
• Answer incoming calls professionally, resolving requests directly whenever possible.
• Maintain a safe, tidy, and compliant working environment, reporting accidents, hazards, and faulty equipment.
• Cover colleagues during absence and follow instructions from senior managers.
• Attend required training and support the wider business as needed.

Shifts

The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change!

An example of the shift hours :

4 on 2 off rolling :

• Day 1 : 05:00AM TO 13:30PM
• Day 2 : 05:00AM TO 13:30PM
• Day 3 : 13:30PM TO 22:00PM
• Day 4 : 13:30PM TO 22:00PM
• OFF
• OFF

Requirements

• Previous experience in dealing with and recording faults.
• Excellent telephone manner
• Recording data on a database systems.
• High level computer literacy-understanding of how to use technology as a tool
• Previous experiences within Gatwick Airport (desirable)
• Previous cleaning experience (desirable)
• Previous administration experience.
• Good knowledge of Microsoft Office software : Word, Excel, Outlook Computer packages and Advanced Excel (or equivalent).
• Must be competent in the English language both written and verbal

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.