Helpdesk Consultant (Full-Time)

Hargreaves Lansdown; Bristol; Hybrid; GBP 23,310 - 28,490; Full time

Job summary

A leading financial services company in Bristol is seeking a Helpdesk Consultant to join their team. This role involves supporting clients with their investment and pension queries while providing excellent service through various communication methods. The ideal candidate should have experience in service-related roles and strong communication skills. The position offers a starting salary of £25,900 and includes a structured training program, with the opportunity for hybrid working post-probation.

Qualifications

• Experience in service-related roles is preferable.
• Ability to work in a fast-paced environment.
• Capable of managing tight deadlines.

Responsibilities

• Help clients with financial queries through various communication channels.
• Deliver excellent customer service at all times.
• Work collaboratively with other teams to achieve outcomes.

Skills

Strong communication skills

Collaborative approach

Growth mindset

Results driven

Organizational skills

Tools

MS Office (Outlook, Word, Excel)

Job description

Resourcing Team Leader at Hargreaves Lansdown

We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department.

You’ll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You’ll receive in‑house training and work across the business to be able to help clients with complex operational, investment‑based or pensions and retirement‑based queries.

This role would suit someone who has experience in service‑related roles, and who is looking to develop their professional career in Financial Services and Wealth Management.

This role is the first step to develop your career in a Wealth Management company. You will join our tailored training programme that involves side‑by‑side coaching, interactive workshops on HL’s products & services, the systems we use and much more.

Testimonial from our recently promoted Helpdesk Consultant. Archie who has been recently promoted to Team Leader. “I have benefited from both the in‑house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications. There is a clear progression path internally and resources are made easily available to plot your own career journey yourself. One unexpected benefit is the ability to gain mentorship from another member of the company with great experience and tutorship that they are happy to share.”

Charlie who has been promoted to Head of Pension Helpdesk. “Starting my career at HL’s Helpdesk was a fantastic opportunity for me. It allowed me to gain a comprehensive understanding of our business, products, clients, and the broader financial landscape. The skills and knowledge I acquired during my time on the Helpdesk propelled my progress across various departments.”

Starting salary from £25,900 full‑time (37.5 hours), permanent contract, please see below for details about some of the benefits we offer.

What you’ll be doing

• Helping clients make the most of their money and improve financial resilience for them and their families
• Solving client queries on HL’s investments, products and services by phone, email or virtual chats
• Delivering a tailored, professional, empathetic, and outstanding level of service at every interaction
• Working collaboratively with other teams within the business and external companies
• Supporting the team’s risk and control activities to ensure good client outcomes and risk management culture

About you

• Possess a growth and learning mindset
• Be ambitious and resilient
• Be results driven, motivated by performance
• Possess strong communication skills such as answering calls and responding to clients’ emails
• Enjoy working in a fast‑paced work environment, with the ability to work to tight deadlines
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks
• Be organised with the ability to prioritise tasks and workload effectively
• Able to use MS Office (Outlook, Word, Excel)
• In‑person assessment centre including interview and tasks.

Working Schedule

This role is based in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8 am to 6 pm with one in three Saturdays from 9.30 am to 12.30 pm, you will have a rota within these hours.

We support hybrid working once you have successfully completed your training and have passed your probation.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Administrative, Customer Service, and Finance