Helpdesk Consultant: Financial Services (Hybrid, Bristol)

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading financial services firm in Bristol is seeking a Helpdesk Consultant to support its 1.8 million clients. This non-sales role involves resolving client queries on investments and pensions through calls and emails. Candidates must demonstrate excellent communication skills, possess a growth mindset, and thrive in fast-paced environments. The role offers comprehensive training and the opportunity for career progression in financial services. Benefits include a starting salary of £24,610, flexible working, and various wellness programs.

Benefits

Annual pay review

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

In-house barista and deli

Two paid volunteering days per year

Qualifications

• Must possess a growth and learning mindset.
• Ambitious and resilient with a results-driven attitude.
• Enjoy working in a fast-paced environment with tight deadlines.

Responsibilities

• Assist clients with financial queries via phone and email.
• Deliver outstanding service in every client interaction.
• Collaborate with teams and manage risk and control activities.

Skills

Communication skills

Ability to work under pressure

Organised approach

Collaborative approach

Proficiency in MS Office

Job description

A leading financial services firm in Bristol is seeking a Helpdesk Consultant to support its 1.8 million clients. This non-sales role involves resolving client queries on investments and pensions through calls and emails. Candidates must demonstrate excellent communication skills, possess a growth mindset, and thrive in fast-paced environments. The role offers comprehensive training and the opportunity for career progression in financial services. Benefits include a starting salary of £24,610, flexible working, and various wellness programs.