Helpdesk Assistant

Chartwells Independent; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Medirest, part of Compass Group UK&I, is seeking a friendly Helpdesk Assistant to provide first-class reception services. The role is full-time, 35 hours per week, with variable shifts and a focus on welcoming staff and visitors in a healthcare setting.

You will handle calls, provide admin support, and help maintain a neat office environment while representing the Compass Group brand with professionalism and warmth.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational abilities and prioritisation.
• Competent in using Microsoft Office and office equipment.
• Demonstrates teamwork and reliability.
• Demonstrates punctuality and dependability.

Responsibilities

• Create a welcoming atmosphere for staff and visitors.
• Answer all incoming calls in a friendly manner.
• Provide administrative support across areas.
• Manage ordering and distribution of office supplies.
• Keep the office area neat and tidy.
• Represent Medirest and uphold Compass Group brand.

Skills

Verbal & written communication

Organisational skills

Microsoft Office proficiency

Team player

Timekeeping & reliability

Tools

Microsoft Office

Job description

We're currently recruiting a friendly Helpdesk Assistant to provide first-class reception service for Healthcare on a full time basis, contracted to 35 hours per week.

As a Helpdesk Assistant, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.

Here’s an idea of what your shift patterns will be: Variable shifts

Could you bring your spark to Healthcare? Here’s what you need to know before applying:

Your key responsibilities will include:

• Creating a warm and welcoming atmosphere for all staff and visitors
• Answering all incoming calls in a friendly manner
• Providing administrative support across a diverse range of areas
• Managing the ordering and distribution of office supplies
• Ensuring the office area is always kept neat and tidy
• Representing Compass Group UK&I and maintaining a positive brand image

Our ideal Helpdesk Assistant will:

• Have excellent verbal and written communication skills
• Possess fantastic organisational skills with the ability to prioritise tasks
• Be competent in using Microsoft Office and general office equipment
• Display passion for delivering excellent customer service
• Be an excellent team player
• Have the ability to develop and maintain good working relationships
• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2008/96265008/52828690/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!