Helpdesk and Desktop Support Analyst

Jas Gujral; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading retail bank in London is seeking a Helpdesk and Desktop Support Analyst to provide user support, including desktop and peripheral hardware support. Responsibilities include managing remote branch support, conducting root cause analysis, and assisting banking staff. Candidates should have 4-5 years of experience, particularly in financial services, with strong technical skills in Microsoft operating systems and networking. The role involves being in-office three days a week, with a salary range of £40K - £55K plus benefits.

Qualifications

• 4 to 5 years proven experience in similar roles.
• Excellent customer-facing skills.
• Experience with desktop platforms in banking environments.

Responsibilities

• Support and deliver all aspects of services.
• 1st/2nd line support including root cause analysis.
• Remote branch support using Remote Assistance.

Skills

User support

Root cause analysis

Desktop support

Network connectivity

Customer service

Tools

ITIL

Microsoft Office

Citrix

Job description

Overview

Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

Responsibilities

• Work within the Service Desk team in supporting and delivering all aspect of services
• 1st/2nd line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry’s
• SLA targets
• Ad-hoc project involvement
• Ideally with experience of supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods

Technical Skills

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation

Technologies

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry’s deployments
• Citrix

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.

Do send your CV to us in Word format along with your salary and availability.