Helpdesk Administrator - Upminster Essex - £30/31K

RGB Network; Brentwood; On-site; GBP 30,000; Full time

Job summary

A UK-based support company is seeking a Helpdesk Administrator to manage client portfolios and ensure high service levels. The role involves supporting the Helpdesk team by handling calls and emails, processing contracts, and maintaining business KPIs. Strong organisational and communication skills are essential. The position offers a salary of £30/31k, full-time hours, and additional benefits including annual leave and pension.

Benefits

20 days annual leave

8 bank holidays

Pension

Qualifications

• Excellent organisational skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Manage assigned client accounts ensuring high levels of service.
• Support Contract Managers in implementing new processes.
• Organise internal phone systems and allocate engineer appointments.

Skills

Organisational skills

Communication skills

Multitasking

Office software proficiency

Job description

Helpdesk Administrator - Upminster Essex - £30/31k

The Helpdesk Administrator is responsible for supporting the Helpdesk team by ensuring that all work is documented and tracked accurately, including call outs, quotations, periodicals, and other contract management activities. The role involves managing client portfolios, building strong relationships with clients and contractors, handling high volumes of calls and emails professionally, and ensuring timely processing of all jobs while maintaining business KPIs.

Key Responsibilities

• Manage assigned client accounts, developing strong knowledge of each client to ensure high levels of service.
• Support Contract Managers in implementing new processes and service delivery via the Helpdesk team.
• Organise internal phone systems and allocate engineer appointments for assigned sites.
• Monitor shared Helpdesk mailbox, ensuring timely response to emails and calls.
• Provide first‑line responses to incoming calls, attempting to resolve queries before escalation.
• Handle deliveries, verify purchase orders, and update internal systems and paperwork accordingly.
• Process call outs, quotes, purchase orders, and client correspondence, ensuring timely and accurate updates in the system.
• Maintain subcontractor contract forms, set up new PPM contracts/manuals, and assist with contract renewals.
• Organise engineers' daily schedules and process weekly service sheets, updating systems as required.
• Follow up with clients for outstanding quotes and maintain logs of progress.
• Generate weekly reports from internal systems on engineer jobs and prepare paperwork for invoicing.
• Ensure all tasks are completed with accuracy, transparency, and in line with company KPIs.

Skills & Competencies

• Excellent organisational skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritise effectively.
• Proficient in office software and internal management systems.
• Professional, courteous manner when dealing with clients, contractors, and colleagues.
• Able to work under pressure and meet deadlines.

Working Hours

08:30 - 17:30, office-based.

£30/31k basic salary

20 days annual leave + 8 bank holidays

Full time office role

Pension

Please Contact

Georgie Thain
(url removed)
(phone number removed)