Helpdesk Administrator

Michael Page (UK); Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Helpdesk Administrator in Preston. The role involves responding to customer queries, maintaining records, and assisting with service appointments. Ideal candidates have experience in customer service and strong communication skills. This is a temp-to-perm opportunity with competitive pay and free on-site parking.

Benefits

Competitive hourly rate

Weekly pay

Free on-site parking

Qualifications

• Previous experience in customer service or helpdesk roles.
• Proficiency in using computer systems and software for reporting.
• Ability to multitask and prioritise work efficiently.

Responsibilities

• Respond to customer queries and requests through phone and email.
• Maintain accurate records of customer interactions.
• Assist in scheduling and planning service appointments.
• Monitor and prioritise the helpdesk queue.
• Generate reports for the management team.

Skills

Customer service experience

Strong communication skills

Proficiency in computer systems

Multitasking ability

Attention to detail

Problem-solving skills

Job description

• 3 month temp to perm opportunity
• Excellent career prospects on offer

About Our Client

This opportunity is with a medium-sized organisation operating within the Energy & Natural Resources sector. The company focuses on delivering efficient and reliable services to its clients while maintaining a professional and supportive work environment.

Job Description

• Respond to customer queries and requests through phone and email in a timely manner.
• Maintain accurate records of customer interactions and update the internal system accordingly.
• Assist in scheduling and planning service appointments.
• Monitor and prioritise the helpdesk queue to ensure smooth operations.
• Generate reports and provide updates to the management team as required.

The Successful Applicant

A successful Helpdesk Administrator should have:

• Previous experience in customer service or helpdesk roles.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software for reporting.
• Ability to multitask and prioritise work efficiently.
• A keen eye for detail and accuracy in completing tasks.
• Problem-solving skills and a proactive approach to challenges.

Please note we are not able to accept applications of candidates who have notice to serve.

What's on Offer

• Temp to perm opportunity.
• Competitive hourly rate & weekly pay.
• Free on-site parking.