Helpdesk Administrator

CBW Staffing Solutions Limited; North Hertfordshire; On-site; GBP 30,000; Full time

Job summary

A leading facilities management company in Hertfordshire is seeking a Helpdesk Administrator. The role involves being the first point of contact for queries, managing maintenance requests, and providing exceptional customer service. Candidates should have prior experience in a helpdesk or administration role and be confident using IT systems. This full-time position offers a competitive salary of £30,000 and a supportive team environment.

Benefits

Supportive team environment

Opportunities for development

Competitive salary

Qualifications

• Previous experience in a helpdesk, facilities, or administration role.
• Strong communication skills with the ability to multitask effectively.
• Excellent attention to detail and a proactive approach to problem solving.
• Able to thrive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for incoming queries.
• Log and manage maintenance requests.
• Monitor job progress and update clients accordingly.
• Coordinate planned and reactive works.
• Provide exceptional customer service.

Skills

Customer-focused

Strong communication skills

Attention to detail

IT systems proficiency

Tools

CRM platforms

CAFM platforms

Job description

Helpdesk Administrator – Leading Facilities Management Company

Location: Hertfordshire

Salary: £30,000 per annum

Employment: Full-time, Permanent

Agency Advert

Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.

Key Responsibilities

• Act as the first point of contact for incoming queries via phone and email
• Log and manage maintenance requests, ensuring timely allocation to engineers
• Monitor job progress and update clients and internal teams accordingly
• Coordinate planned and reactive works, ensuring all documentation is accurate
• Maintain databases, reports, and service records
• Provide exceptional customer service at all times

About You

• Previous experience in a helpdesk, facilities, or administration role
• Strong communication skills with the ability to multitask effectively
• Excellent attention to detail and a proactive approach to problem solving
• Confident using IT systems, including CRM or CAFM platforms
• Able to thrive in a fast-paced environment and work well under pressure

What’s on Offer

• Competitive salary of £30,000
• Supportive team environment and opportunities for development
• A chance to join a leading organisation within the FM sector

If you’re enthusiastic, organised, and ready to make a positive impact, we’d love to hear from you.

To apply, please submit your CV online, or contract Stacey at CBW Staffing Solutions for more information!