Helpdesk Administrator

Skanska; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading construction and development company in the UK is looking for a Help Desk Administrator to manage daily operations of the help desk and CAFM system. The ideal candidate will have experience in high-volume data input and will thrive in a customer service environment. Strong organizational skills and a can-do attitude are essential. Security clearance is required for this role, which supports the Kent County Council contract.

Qualifications

• Experience in roles requiring high-volume data input.
• Proven team contributor with a flexible approach to tasks.
• Ability to work under pressure in customer service environments.

Responsibilities

• Manage the CAFM system to meet Service Level Agreements.
• Liaise with staff and clients for timely communication.
• Assist in producing monthly reports as required by management.

Skills

High-volume data input

Customer service experience

Organizational skills

Clear communication

Multi-tasking

Tools

CAFM system (e.g., Concept)

Cisco phone system

Job description

Description and requirements

Skanska is one of the world’s largest development and construction companies with 135 years of history and a 2021 revenue of around £12.5 billion. With 3,300 experts in the UK alone, your next career move could be with us.

Our Building Services division provides full Facilities Management across the UK, supporting mechanical and electrical engineering, cleaning, catering, and grounds maintenance through both planned and reactive services, leveraging technology for maximum efficiency.The primary objective of this role is to support the smooth operation of the onsite Help Desk by handling calls and managing the CAFM system. The role also provides essential administrative, operational, and commercial support on the Kent County Council contract.

What You’ll Do

• Take reasonable care for your health and safety and that of others at work.
• Handle Helpdesk calls via Cisco phone system efficiently.
• Manage the CAFM system (e.g., Concept) daily to meet contractual Service Level Agreements (SLAs).
• Monitor outstanding job sheets and produce backlog reports to keep CAFM up to date.
• Liaise proactively with Technical Staff, Supervisors, Managers, and Building Users to ensure timely communication.
• Generate accurate data for detailed monthly reports integrated into Skanska client reports.
• Assist in producing monthly reports as required by General Manager.
• Provide administrative support across H&S, Maintenance, Projects, Finance, Quality, and Compliance functions.
• Raise remedial jobs and maintain filing systems.
• Run reports on outstanding reactive and remedial tasks.
• Manage access arrangements to Kent County Council buildings.
• Perform other reasonable duties as assigned by Site Management.

Who We’re Looking For

• Experience in roles requiring high-volume data input.
• Proven team contributor with a flexible approach to tasks.
• Ability to work under pressure in customer service environments.
• Can‑do attitude with a passion for delivering excellent customer service.
• Strong organisational skills and ability to multitask effectively.
• Willingness to learn and develop professionally.
• High attention to detail with clear communication skills.
• Ability to build trust and manage workload efficiently.

Additional Requirements

Security Clearance vetting is mandatory and will be arranged for the successful candidate.