Helpdesk Administrator

Churchill Services; Bopeep; On-site; GBP 26,000 - 28,000; Full time

Job summary

A reputable services provider based in Orpington is looking for an experienced Helpdesk Administrator to support the operational team. The ideal candidate will have strong IT skills, previous administration experience, and the ability to manage client requests efficiently. This position offers a salary of £26,000 - £28,000 per annum with various employee benefits, including generous holiday and wellness support.

Benefits

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Previous administration experience is required.
• Ability to work under pressure and meet deadlines.
• Investigative and can-do attitude towards tasks.

Responsibilities

• Co-ordinate and respond to client requests under SLA.
• Update CRM and internal systems with client requests.
• Handle client complaints promptly and efficiently.
• Co-ordinate bookings for works with sub-contractors.
• Create required client and internal performance reports.

Skills

Strong IT skills

Communication skills

Time management

Presentation skills

Tools

CRM software

Microsoft Excel

Microsoft Word

Job description

Based in Orpington, Kent

£26,000 - £28,000 per annum dependent on experience

Our Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the highest levels of customer service to internal and external clients, ensuring a smooth running of our contracts.

Do you have previous administration experience? Are you confident in speaking with all levels of stakeholders? Do you have strong IT skills including MS Excel?

As Helpdesk Administrator, you will be:

• Co-ordinating and responding to all internal and external client requests under our SLA.
• Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow‑up calls through to resolution.
• Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
• Co-ordinating the booking of all planned and reactive works including setting up new sites with sub‑contractors, handling queries, quotes and raising invoices.
• Creating the required client reports as well as internal performance reports.

As Helpdesk Administrator, you'll have:

• Great communication with demonstratable administration experience
• Efficient time management with the ability to work under pressure and meet deadlines.
• Excellent presentation skills for all correspondence – client emails, letters, management reports.
• Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word
• An investigative and can‑do approach and attitude to all tasks.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help…

Please note: Security clearance (DBS) is required for this role.

Keywords: Helpdesk Admin Facilities