Help Desk Support

Stott and May; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global investment management organisation in London seeks an IT Support & Systems Administrator to provide end-to-end IT support for global users. The role requires strong troubleshooting skills and experience with Office 365, Azure, and Citrix environments. Ideal candidates will possess a relevant degree and IT certifications. Responsibilities include managing the ticketing system, supporting staff, and maintaining IT processes. Competitive salary offered.

Qualifications

• 2+ years' experience in IT support and systems administration.
• Strong troubleshooting and problem-solving skills.
• Experience in a professional or financial services environment is advantageous.

Responsibilities

• Provide 1st and 2nd line IT support to global users.
• Deliver 'white glove' support to senior executives.
• Manage the firm's ticketing system.

Skills

IT support experience

Troubleshooting

Communication skills

Service-oriented approach

Problem-solving

Education

Degree in Computer Science or related field

Relevant IT certifications

Tools

Office 365

Citrix

VDI platforms

Azure

Job description

IT Support & Systems Administrator
Location: Central London (4 days a week in the office)
Salary: £45,000 + Bonus

A leading global investment management organisation is seeking a hands-on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast-paced environment supporting a global user base across Europe, the US, and APAC regions.

You’ll be providing end-to-end IT support (1st–2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high-quality technology experience for all staff.

Key Responsibilities

• Provide 1st and 2nd line IT support and systems administration to users across multiple global offices.

• Deliver a “white glove” support service to senior executives.

• Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests.

• Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance.

• Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions.

• Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking.

• Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya).

• Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies.

• Maintain documentation and knowledge base resources for IT processes and troubleshooting.

• Occasionally travel to other office locations for on-site support when required.

Ideal Background

• 2+ years’ experience in IT support and systems administration.

• Strong troubleshooting and problem-solving skills with the ability to work independently.

• Experience in a professional or financial services environment is advantageous.

• Familiarity with Office 365 administration, Citrix or VDI platforms, and Azure environments.

• Strong communication skills and a proactive, service-oriented approach.

• Degree in Computer Science or a related field preferred; relevant IT certifications are a plus.

Personal Attributes

• Bright, analytical thinker with excellent judgment and initiative.

• Confident self-starter, able to work effectively in a fast-paced, non-hierarchical environment.

• Professional, composed, and comfortable dealing with senior stakeholders.

• Collaborative team player with strong attention to detail.
  If you are interested please email your CV to [e-mail] for immediate consideration