Help Desk Scheduler

YCR; Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A growing Facilities Management company in Manchester is seeking a proactive Helpdesk Scheduler to coordinate maintenance schedules and ensure effective communication between clients and engineers. The ideal candidate should possess strong organizational and communication skills, be detail-oriented, and have experience with IT systems, including CAFM systems. This office-based role offers a competitive salary, full training, career progression opportunities, and a supportive work environment.

Benefits

Competitive salary

Full training and ongoing development

Clear progression opportunities

Supportive working environment

Qualifications

• Strong organisational skills to manage schedules effectively.
• Excellent communication skills for client interactions.
• Detail-oriented approach to logging service requests.

Responsibilities

• Schedule engineers for maintenance jobs.
• Act as the first point of contact for clients.
• Log service requests accurately in the system.
• Monitor job progress to ensure timely completion.
• Liaise with clients and contractors for effective service delivery.
• Assist with administrative tasks as needed.

Skills

Excellent organisational skills

Communication skills

Attention to detail

IT systems proficiency

Team-oriented attitude

Tools

CAFM systems

Job description

Helpdesk Scheduler
Location: Manchester
Salary: £25,000 – £28,000
Hours: Monday to Friday, 8:00 am – 4:30 pm

YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.

Key Responsibilities:

• Schedule and coordinate engineers for planned and reactive maintenance jobs
• Act as the first point of contact for incoming calls and emails from clients
• Log and update service requests accurately in the system
• Monitor job progress and ensure completion within agreed SLAs
• Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
• Assist with general administrative tasks as required

What We’re Looking For:

• Excellent organisational and communication skills
• Strong attention to detail and ability to prioritise workload
• Confident using IT systems and databases (experience with CAFM systems is a bonus)
• A positive, team-oriented attitude and willingness to learn

What’s on Offer:

• Competitive salary of £24,500 – £26,000
• Full training and ongoing development
• Clear progression opportunities within a growing business
• A supportive and vibrant working environment

Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.