Help Desk Operative - Part Time

Mitie; Brighton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading facilities management firm is seeking a proactive Workplace Assistant in Brighton to ensure smooth office operations. This part-time role involves strong customer engagement, supporting manual tasks, and liaising with service providers. The ideal candidate should possess good administrative skills and some facilities experience. The position offers an opportunity to contribute to a safe and welcoming work environment.

Qualifications

• Experience in customer service and administrative roles.
• Ability to carry out manual tasks effectively.
• Some facilities experience would be an advantage.

Responsibilities

• Support day-to-day office operations.
• Liaise with service providers and stakeholders.
• Ensure compliance with health and safety regulations.
• Maintain high standards for the facility.
• Assist in documentation for safety and maintenance.

Skills

Strong customer focus

Hands-on experience

Good administrative skills

Relationship management

Job description

Job Overview

Our client is looking for a proactive and approachable Workplace Assistant to join their Newcastle office on a part‑time basis. This role is a key part of the local operational team, helping to ensure the office runs smoothly and provides a safe, welcoming and efficient environment for all employees and visitors.

Main Responsibilities

• Utilise Workplace/Facilities experience to support day‑to‑day office operations.
• Liaise with service providers and vendors to SMT's and stakeholders.
• Uphold and ensure the compliance (Health & Safety) is adhered to across the site.
• Maintain a high standard for the entire facility and support in arrangements across the site.
• Working closely with the Workplace Coordinator to both resolve issues efficiently and display strong communication skills.
• Ensure all documentation around maintenance, fire safety and business continuity is carried out a professional level.

What We’re Looking For

• Strong customer focus presence.
• Hands on experience with a drive to support in manual tasks.
• Good administrative background with confidence of data entry.
• Ability to liaise with internal and external teams with great relationship management.
• Some facilities experience would be desirable.