Heating Engineer

Sureserve Compliance Central; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading heating solutions provider in the United Kingdom is seeking a Heating Engineer to maintain and repair heating systems efficiently and safely in clients' properties. The ideal candidate will have essential gas qualifications and a commitment to customer satisfaction. This role includes service and maintenance duties across domestic properties and ensures high customer care standards are maintained.

Benefits

Company vehicle and fuel card

Uniform & mobile device

Support for professional qualifications

Employee wellbeing programme

Enhanced maternity & paternity packages

Dental/Healthcare cash plan

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Career progression platform (Sureserve Academy)

Qualifications

• Gas qualifications are essential for this role including CCN1, CENWAT, HTR1, CKR1.
• A friendly and professional attitude to build strong relationships with clients & tenants.
• Completion of appropriate criminal and reference checks before starting work.

Responsibilities

• Maintain and repair heating systems in clients' properties.
• Carry out service and maintenance works on a variety of domestic properties.
• Ensure high levels of customer care in dealing with clients and tenants.
• Communicate updates and progress of work and complete required paperwork.
• Adhere to Health and Safety requirements and legislation.

Skills

Gas qualifications (CCN1, CENWAT, HTR1, CKR1)

Customer service skills

Communication skills

Job description

The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.

• Carry out service and maintenance works on a variety of domestic properties across the region.
• Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
• Communicate updates and progress of work, completing the required paperwork electronically and manually.
• Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
• To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central, we are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

Qualifications

• Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1.
• Out of Hours evening and weekend cover on a rota basis is required as part of this role.
• A friendly and professional attitude to build strong relationships with clients & tenants.
• It is important that we complete all the appropriate criminal and reference checks before you start working with us.

What We Offer

• Company vehicle and fuel card
• Uniform & mobile device
• Support provided for professional qualifications
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leaveEnhanced maternity & paternity packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice programme
• Social activities for all of our Teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.