Hearingcare Host- High Wycombe

Sonova; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare service provider in High Wycombe seeks a Hearingcare Host to provide exceptional customer service. You will greet clients, manage appointments, and assist with queries about hearing services. The ideal candidate is friendly, organized, and enjoys working in a team. Full training will be provided. Benefits include a £23,809.50 salary, flexible benefits, and annual leave of up to 30 days.

Benefits

Boots Discount Card

Free hearing aids

Free Flu Vaccine

Pension Scheme

Life Assurance Cover

Generous Annual Leave

Access to a support network

Qualifications

• Previous experience in a customer-facing role.
• Comfortable using IT systems and managing schedules.

Responsibilities

• Greeting customers warmly and professionally.
• Managing appointment schedules and check-ins.
• Handling general queries about hearing services.

Skills

Friendly, approachable demeanor

Customer-focused attitude

Strong attention to detail

Confidence in public speaking

Proactive team player

Job description

Overview

Join Our Team as a Hearingcare Host

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy, friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.

About Us

We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.

About the Role

As a Hearingcare Host, you’ll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you’ll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.

What you’ll be doing:

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check-ins, and reschedules.
• Making daily confirmation calls to reduce no-shows.
• Handling general queries about hearing tests, hearing aids, and aftercare.
• Engaging with in-store customers to raise awareness of hearing services and encourage bookings.
• Supporting administrative tasks such as filing, stock control, and payments.
• Keeping the clinic and reception areas tidy, organised, and welcoming.

Benefits

• Salary: £23,809.50
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids: if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Person Specification

• Friendly, approachable, and customer focused.
• Confident speaking with the public and handling busy situations.
• Highly organised with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive, can-do attitude.

You’ll also need

• Previous experience in a customer-facing role.
• Willingness to travel for training or support other clinics when required.

If you’ve worked in customer service, retail, or healthcare before—brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

“We Care, We drive innovation, We strive for excellence, We build the best team”

#BootsHearingcare