Hearingcare Host- High Wycombe

Boots UK; England; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Hearingcare Host. In this role, you'll be the welcoming face of our clinic, ensuring customers receive a smooth and supportive experience. Ideal candidates should have prior customer service experience and strong organizational skills. The role offers competitive benefits including a salary of £23,809.50, a Boots Discount Card, and access to health services.

Benefits

Boots Discount Card

Free hearing aids

Free flu vaccine

Pension scheme

Flexible benefit box

Life assurance cover

Long service awards

Confidential support network

Qualifications

• Previous experience in a customer-facing role.
• Experience in customer service, retail, or healthcare is an advantage.
• Willingness to travel for training or support other clinics when required.

Responsibilities

• Greeting customers with warmth and professionalism.
• Managing appointment schedules and check-ins.
• Handling general queries about hearing services.

Skills

Customer service

Organization

Communication

IT proficiency

Job description

As a Hearingcare Host, you'll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you'll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.

Key Responsibilities

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check‑ins, and reschedules.
• Making daily confirmation calls to reduce no‑shows.
• Handling general queries about hearing tests, hearing aids, and aftercare.
• Engaging with in‑store customers to raise awareness of hearing services and encourage bookings.
• Supporting administrative tasks such as filing, stock control, and payments.
• Keeping the clinic and reception areas tidy, organised, and welcoming.
• Remaining friendly, approachable, and customer‑focused.
• Confidently speaking with the public and handling busy situations.
• Highly organised with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive, can‑do attitude.

Qualifications

• Previous experience in a customer‑facing role.
• Willingness to travel for training or support other clinics when required.
• Experience in customer service, retail, or healthcare is an advantage.

About the role

We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants. At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

Benefits

• Salary: £23,809.50
• Boots Discount Card: exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee.
• Free flu vaccine: stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
• Pension scheme: secure your future with our comprehensive pension scheme.
• Flexible benefit box: access our flexible benefit box to tailor benefits to suit your individual needs.
• Life assurance cover: gain peace of mind with life assurance cover.
• Long service awards: be recognised for your dedication with long service awards.
• Telus: access Telus, a confidential support network offering help and advice on matters both in and outside of work.