Hearingcare Host- Clydebank

Boots Hearingcare; Scotland; On-site; GBP 24,000; Full time

Job summary

A leading hearing care provider in Scotland seeks a Hearingcare Host to deliver exceptional customer care and manage clinic operations. The role involves greeting customers, managing appointments, and supporting the team to ensure a smooth customer journey. Ideal candidates are organized, proactive, and possess strong communication skills. Flexible benefits and competitive salary are included with 25 days annual leave.

Benefits

Boots Discount Card

Free hearing aids for employees

Free Flu Vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Access to Telus support network

Qualifications

• Friendly, approachable, and customer focused.
• Confident speaking with the public and handling busy situations.
• Highly organized with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive can-do attitude.

Responsibilities

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check-ins, and reschedules.
• Making daily confirmation calls to reduce no-shows.
• Handling general queries about hearing tests, hearing aids, and aftercare.
• Engaging with in-store customers to raise awareness of hearing services.
• Supporting administrative tasks such as filing and stock control.
• Keeping the clinic and reception areas tidy and organized.

Skills

Customer focused

Organizational skills

Communication skills

Proactive attitude

Job description

Join Our Team as a Hearingcare Host-

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people's lives every day.

About Us

We specialise in tailored solutions for hearing challenges offering comprehensive assessments, expert fittings and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology we aim to improve quality of life through better hearing. As part of the Sonova family Boots Hearingcare benefits from decades of excellence leading the industry in developing manufacturing and distributing hearing aids and cochlear implants.

About the Role

As a Hearingcare Host you’ll be the welcoming face of our clinic creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team you’ll play a key role in ensuring each customer enjoys a smooth supportive journey from the moment they walk in.

What you’ll be doing

• Greeting customers with warmth, empathy and professionalism.
• Managing appointment schedules, check‑ins and reschedules.
• Making daily confirmation calls to reduce no‑shows.
• Handling general queries about hearing tests, hearing aids and aftercare.
• Engaging with in‑store customers to raise awareness of hearing services and encourage bookings.
• Supporting administrative tasks such as filing, stock control and payments.
• Keeping the clinic and reception areas tidy, organised and welcoming.

Benefits at Boots Hearingcare

• Salary: £23,809.50
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave increasing with length of service to a maximum of 30 days plus bank holidays.
• Telus: Access Telus a confidential support network offering help and advice on matters both in and out of work.

Person Specification

• Friendly, approachable and customer focused.
• Confident speaking with the public and handling busy situations.
• Highly organised with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive can‑do attitude.

You’ll also need

• Previous experience in a customer‑facing role.
• Willingness to travel for training or support other clinics when required.

If you’ve worked in customer service, retail or healthcare before – brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow regardless of background or identity.

We Care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare

Employment Type : Full Time

Experience : Years

Vacancy : 1