Hearing Care Assistant - Full Time

Scrivens Opticians & Hearing Care; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A family-run hearing care service in Birmingham is seeking a Hearing Care Assistant to deliver outstanding customer service and support Audiologists. The role involves assisting with hearing screenings, providing customer support, and maintaining accurate records. The ideal candidate will possess excellent communication skills and a compassion for helping others. A full clean driving licence is essential as this position requires mobility across locations.

Benefits

Supportive working environment

Flexible working patterns

Competitive salary and benefits

Generous staff discount scheme

28 days annual leave including bank holidays

Qualifications

• Friendly, patient-focused approach is crucial.
• Willingness to learn and undergo training.
• Confidence in using technology and handling equipment.
• Full clean driving licence is essential.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care, maintenance and use.
• Deliver ongoing customer support including follow-up appointments.
• Maintain accurate customer records and handle administrative tasks.
• Contribute to the day-to-day smooth running of the service.

Skills

Excellent communication skills

Organisational skills

Problem-solving abilities

Compassionate demeanor

Tools

Technology handling

Job description

Overview

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you'll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You'll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people's lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
• Stay informed about hearing care products and developments

Qualifications

We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.

Benefits

• A supportive, family-run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays
• Generous staff discount scheme