Hearing Aid Audiologist (Recruiting all across United Kingdom)

Amplifon; Manchester; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading hearing specialist firm is seeking a Hearing Aid Audiologist to deliver top-notch audiology services and customer care. This role includes administering hearing tests, managing clinic operations, and providing aftercare services for clients. Candidates must be registered with HCPC and demonstrate exceptional standards in customer service. A full driving license is desirable. The position offers a competitive salary and various benefits.

Benefits

Basic salary up to £40,000 per annum

Uncapped Variable Pay

Company Car or Car Allowance of £3,000

25 days holiday

Employee Assistance Program

Auto-enrolment pension

Perkbox employee benefits

Qualifications

• Must provide excellence in customer care and audiology services.
• Deliver KPIs to planned levels and manage clinic operations.

Responsibilities

• Administer hearing tests and assess client needs.
• Provide aftercare service in line with the Amplifon aftercare programme.
• Ensure a high-quality service and customer journey experience.

Skills

Exceptional standards of customer care and service

Strong analytical and judgement ability

Effective communication style

Organised and efficient with time

Strong computer literacy

Education

Registered Hearing Aid Dispenser with the HCPC

Job description

** Please note that we are currently recruiting for multiple Hearing Aid Audiologist positions across the UK, this post may specify Manchester, as this is our Head Office, however you can be based anywhere in the UK to apply for this position. **

As a world leading private hearing specialist, operating in 26 countries around the world, we have one focus; our customer's quality of life. Across the UK, our dedicated front and back-office professionals are constantly working together to offer the best and latest innovations in diagnostic testing, fitting and hearing aid technologies. From hearing care to business support roles, our colleagues are devoted to improving the lives of people with hearing difficulties.

If you share our passion for hearing care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.

What We Can Offer You Upon Joining:

• Basic salary up to £40,000 per annum, depending on experience.
• Uncapped Variable Pay
• Company Car or Car Allowance of £3,000
• 25 days holiday (plus bank holidays)
• Employee Assistance Program
• Auto-enrolment pension
• Perkbox employee benefits (discounts, savings and more)

Additional Benefits:

• Possible relocation assistance of up to £2,000 for candidates willing to relocate
• Eligibility to apply for both Private Dental and Private Medical Insurance after successful completion of your probation.

Responsibilities

Reporting to the Area Manager, you are responsible for delivering excellence in customer care and audiology services to Amplifon clients.

You are also responsible for:

• Administering hearing tests, assessing client needs and informing them of the options available to them.
• Providing an aftercare service in line with the Amplifon aftercare programme.
• Managing the clinic with the support of a Customer Care Coordinator, including staff management.
• Ensuring that the team provides a professional, courteous and high-quality service.
• Delivering a positive Amplifon customer journey experience that exceeds expectations.
• Act as a role model for Amplifon by developing and maintaining strong relationships with various stakeholders including colleagues, local community and other clinicians.
• Ensuring that all internal and legal compliance are met with guidelines.
• Ensuring that at all times the clinic diary is planned to meet commercial objectives and customer needs.
• Deliver all KPIs to planned levels and address areas of under performance with timely action plans.

About You

• Registered Hearing Aid Dispenser with the HCPC
• Exceptional standards of customer care and service
• Commercial sensitivity
• Strong computer literacy
• Action orientated
• Strong analytical and judgement ability
• Effective communication style
• Numerate
• Organised and efficient with time
• Drive and tenacity

It would be desirable if you have the following:

• Full driving license
• Proven commercial experience

Additional Information

The post holder will need to travel within the area as required.

N.B: This recruitment post is not suitable for those who need UK Visa Sponsorship and therefore requires all applicants to be eligible to work within the UK / EU without restriction.