Healthier & Wealthier Adviser

Groundwork NE & Cumbria; Aycliffe Village; On-site; GBP 27,000; Full time

Job summary

A charitable organization in Aycliffe Village is seeking a compassionate Healthier & Wealthier Adviser to provide guidance on welfare benefits, housing, and budgeting. This role involves delivering high-quality advice through multiple channels including phone and face-to-face meetings. The ideal candidate should have excellent communication skills and experience in advice roles, as well as a commitment to equality and inclusion. This is a full-time position with a salary of £26,050 per annum.

Qualifications

• Experience in providing information and guidance, especially in welfare rights, housing, or debt advice.
• Ability to manage multiple tasks and meet deadlines.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Provide high-quality advice via phone, email, online, and face-to-face.
• Gather detailed client information for personalized support.
• Maintain accurate case records and ensure quality standards.
• Respond to enquiries promptly and support the general advice line.

Skills

Empathy

Communication skills

Organizational skills

Adaptability

Client-focused approach

Job description

Job Title: Healthier & Wealthier Adviser

Salary: £26,050 per annum

Hours: Full Time (37 hours per week)

Location: Head Office – Newton Aycliffe, working across County Durham

About us

Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork’s mission is to support people to improve their prospects and reach their full potential.

About the role

We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.

You will primarily provide telephone-based advice, with additional support via face‑to‑face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.

Your role will include:

• Providing high-quality advice and guidance via phone, email, online chat, video, and face‑to‑face appointments.
• Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
• Maintaining accurate case records and ensuring all work meets quality standards.
• Responding to enquiries promptly and supporting the general advice line during busy periods.

You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You

We’re looking for someone who is:

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.

Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.

For more information on the role, take a look at our candidate pack. Or for an informal discussion please contact Vicky Wood, Project Manager on 07885 460715 or vicky.wood @groundwork.org.uk

Want to apply?

Great. All you need to do is complete the application form below;

All completed applications should be emailed to [e-mail]

Closing date: Midnight on Thursday 4th December 2025

Make yourself at home

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults