Healthcare Support Worker - Oak Unit

The Princess Alexandra Hospital NHS Trust; Ivy Chimneys; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is looking for a Healthcare Support Worker to assist nursing staff by providing high-quality, compassionate patient care within a busy urological diagnostic and treatment hub. The role includes maintaining accurate documentation, ensuring effective communication with patients and staff, and fostering a respectful environment. Applicants should have literacy and numeracy skills at Level 1 or above and preferably experience in a General Surgical or urological setting.

Benefits

Flexible working

Development opportunities

Strong focus on wellbeing

Qualifications

• Literacy and numeracy at Level 1 or above.

Responsibilities

• Provide high standard clinical nursing care to all patients.
• Ensure accurate completion of documentation according to Trust guidance.
• Establish effective communication with patients, relatives, and staff.

Skills

Literacy and Numeracy

Job description

Healthcare Support Worker - Oak Unit

The closing date is 31 December 2025

Responsibilities

Working as part of the team, this role is integral in assisting and supporting the nursing staff to deliver high quality, safe, kind, efficient, effective and compassionate patient care, and participating in other departmental related duties as requested/directed by the registered nursing and clinical team. The post holder will also be instrumental in ensuring all staff, colleagues, patients, families and visitors to the unit are treated with respect and dignity, and for reflecting the Trust values and behaviours at all times.

Working 5 days across Monday to Sunday, you will be working within a busy urological diagnostic and treatment hub providing a wide range of investigative procedures and treatments for general urology and uro‑oncology conditions. Main duties and responsibilities are (but not limited to):

• To provide and maintain a high standard of effective clinical nursing care to all patients visiting the unit
• To ensure that all documentation is accurately completed and maintained in accordance with Trust guidance including digital and computerised documentation
• To establish and maintain effective communication with all patients, relatives and staff
• To communicate effectively between all members of the unit, the multidisciplinary team and other members of Trust staff as required
• Presents a good image of themselves and the department through their attitude, behaviour and general demeanour and role models the Trust’s values and behaviours
• To treat all colleagues, patients and their carers with courtesy and respect
• To follow Trust policy regarding sickness and absence
• To fully understand your role regarding health & safety, fire safety, security, major incidents, chemical incidents or bomb threats

About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high‑quality services. We are part of the Neighbourhood Wave; a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined‑up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Qualifications

• Literacy and Numeracy at Level 1 or above

Experience

• Experience of caring for patients within an acute General Surgical environment
• Experience of working within a team
• Experience of working within an out‑patient setting
• Experience of working within a urological setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Princess Alexandra Hospital NHS Trust