Healthcare Support Worker - HMP Send | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Woking; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a motivated Healthcare Support Worker to join their Health & Justice team at HMP Send. You will provide essential care to patients in secure environments, working closely with registered professionals. The position offers numerous opportunities for career development, excellent benefits, and the chance to make a significant impact on patient health and well-being. If you're committed to delivering high-quality care, we want to hear from you.

Benefits

Health and wellbeing services

Season ticket loans

Cycle to work scheme

Relocation package

Free leisure facilities access

Discounts on retailers through MyTrustBenefits

Qualifications

• Ability to work closely with and support patients in a healthcare setting.
• Understanding of patient dignity and rights.
• Proficient in basic patient care tasks.

Responsibilities

• Assist in providing direct physical care to patients.
• Support and supervise junior staff in care provision.
• Ensure patient safety under the supervision of Registered Professionals.

Skills

Kindness

Responsiveness

Professionalism

Informative Communication

Education

Relevant healthcare qualifications

Job description

Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.

In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiastic Healthcare Support Worker to join our forward thinking, friendly and expanding Health & Justice team at HMP Send.

By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but also have the opportunity to have a real impact on promoting health and well‑being. Our healthcare services work to a 7‑day week working model, to ensure our patients' healthcare is managed and maintained to the highest of standards at all times.

Our motto is “Caring NOT Judging” so by working in partnership with the criminal justice system and other agencies we provide responsive, dependable and high‑quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion.

Why not see what our staff say about working within our award‑winning teams: https://www.cnwl.nhs.uk/health-and-justice/find-out-what-its-work-health-and-justice

Healthcare Support Workers (HSWs) work closely with people who use our services and play an important contribution in how people experience our services.

HSWs are expected to be kind, responsive but professional and informative, and to contribute to the quality of the services we provide by:

• Keeping the patients using our services as safe as possible by recognising the limits of the HSW role and working closely with Registered Professionals.
• Contributing to the best possible clinical outcomes by using up‑to‑date skills and adhering to evidence‑based policies and procedures when implementing care plans.
• Ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans.
• Demonstrating skills and knowledge; the post holder will contribute to the growth and maintenance of key functions of the clinical area by carrying out assigned tasks involving direct and indirect care to patients, under minimal supervision and as directed by the nurse in charge.

We believe that the best health care is delivered by multi‑disciplinary teams working well together and in partnership with other teams and services to provide seamless care. HSWs contribute to the team achieving its objectives by working closely with and drawing support from Registered Professionals.

Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:

• Monthly supervision
• Annual personal development plans/appraisals
• Access to exciting internal and external training opportunities.

Excellent progression through various career pathway opportunities such as but not limited to:

• Preceptorship Programme
• Support and guidance with Revalidation
• Hidden Gem and annual award ceremonies

Excellent staff benefits, our benefit packages are amongst the best in London and include:

• Health and wellbeing services
• Season ticket loans
• Cycle to work scheme
• Relocation package

The trust also values its staff and you are entitled to become a member of MyTrustBenefits, an online portal for all CNWL staff, as well as their families and friends. It offers over 1400 discounts at hundreds of retailers nationwide and free online courses on a variety of topics ranging from business management, languages, law and teaching.

All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.

**Please see full job description for further information**

MAIN DUTIES AND RESPONSIBILITIES

Assist other members of the team to ensure a high standard of nursing care. Provide direct physical care to a designated group of patients through participation in the care planning, provision and evaluation of patients’ needs under the supervision of trained staff. Support and supervise junior staff in the provision of care.

Quality of Care / Patient Safety

• Work under the direction and supervision of Registered Professionals.
• Work to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (Skills for Health 2013).
• Act as Allocated Nurse, observe and interact with patients and document as required in the nursing notes.
• Recognise and respect patients as individuals with the same rights, needs and emotions as everyone else. Promote the dignity and self‑esteem of patients at all times.
• Safeguard people by recognising and responding when an adult or child might be at risk from abuse but also recognise their own limits and asking for help and escalating concerns when necessary.
• Escalate safety concerns and act as effective advocates for those who use our services.
• Ensure patients make informed decisions whenever possible based on open and honest dialogue with the patient and their carer, and ensure the patient's choices are respected where possible.
• Assist qualified staff in the assessment of patients' needs and the implementation of individual plans of care.
• Become proficient in venepuncture, smoking cessation, health promotion.
• Participate in the facilitation of group activities and run clinics.
• Facilitate in complex case management cases.
• Maintain accurate, legible, comprehensive records (and after appropriate training) physical observations such as weight, temperature, pulse and respiration and blood pressure, and report to the nurse in charge any significant findings.
• Escort patients as required with due regard to safety and security.
• Participate in the observation of patients as per Trust Policy as required, and after appropriate instruction.
• Participate in supervision and appraisal processes to enable reflection and personal development.
• Be open and transparent about their own practice.
• Identify areas where improvements in safety or quality can be made.
• Work closely with others to improve services.
• Maintain compliance with his mandatory training requirements.

This advert closes on Friday 17 Oct 2025.